Omio

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I booked a train from Leuven to Utrecht on 10/06/2025

I booked a train from Leuven to Utrecht on 10/06/2025, but the trip was cancelled between Antwerp and Amsterdam Zuid because of a strike in Amsterdam. I had to buy another ticket for the whole journey by any allowed route, which cost nearly the same as my original ticket bought via Omio. I contacted an agent using the Omio app. They are working on giving me a refund.

Initially, dealing with the company was a lengthy

Initially, dealing with the company was a lengthy and annoying process, as I had to send messages to an unresponsive Bot and get nowhere. I appreciate Omio for eventually connecting me with a real person who solved my straightforward problem in just two minutes. There's truly no substitute for a person who listens and understands the issue right away.

The ordering process was simple

The ordering process was simple, just like with most companies. When I had to cancel my trips, the service was great. There were no delays or long waiting times. They kept me updated, and the refund was processed in just a few days. Plus, I received ‘personal’ emails that made me feel valued as a customer. I will surely use Omio again.

My travel plans were altered

My travel plans were altered, and I needed to cancel my booking. The cancellation process was easy to understand, friendly, and supportive. It took just 10 minutes from the time I started to when everything was finished. They even provided me with a discount code for my next booking. Wonderful company. Definitely recommended.

The app is very user-friendly and simple to navigate

The app is very user-friendly and simple to navigate, helping you find a quick or best price travel option for flights, trains, or shuttle buses between cities. The customer service is helpful with quick responses and can resolve issues you encounter, preventing any loss of customers.

I booked for the wrong day, so I reached

I booked for the wrong day, so I reached out to Omio's support. A rep named Kalina answered fast and let me know I couldn’t alter the booking due to the rules. She gave me a discount coupon to ease the situation. Her help was very appreciated. Thanks a lot! I’ll continue to use Omio!

A munkám során dolgoztam valakivel

A munkám során dolgoztam valakivel, aki rendkívül udvarias volt és hálás. Nyilvánvalóan nagy büszkeséggel töltötte el a jó munkavégzés és arra törekedett, hogy vigyázzon az ügyfélre. Nem off látom ezt az online foglalásokkal való ügyleteknél. Nagy élmény volt minden szempontból.

The company did a great job assisting

The company did a great job assisting me when my bag got lost on my flight to Spain. I had to change my bus tickets and was quickly connected with an agent. Iva helped me reschedule for a different day and answered my questions. Iva's help was much appreciated.

I didn't passed the Reading Praxis first time.

I didn't passed the Reading Praxis first time. Decided to use 240 Tutoring, it was amazin'. Love all the tutorials and quizzes. I pass the test today, highly recommend this website. Will use it again for next test.

they were quick

they were quick and clear in their responses to all my questions and requests. I couldn't be happier with the service I received. Everything was taken care of efficiently and I didn't have to worry about a thing.

Omio's customer service was responsive and helpful

Omio's customer service was responsive and helpful when I couldn't find my e-ticket for my trip to Istanbul. The officer guided me through a few questions, solving the problem quickly. It was a great experience.

I feel like they genuinely

I feel like they genuinely care about their customers and go out of their way to make sure we feel supported and respected. From their excellent customer service to their high-quality products

Really good customer support!

Really good customer support! I booked train tickets for the wrong date (Italy), and the Omio team quickly fixed it by changing to the right date and solving the problem fast.

Good experience – fast reply and very nice.

Good experience – fast reply and very nice. The lady I dealt with was Jennifer! She was helpful and made everything simple to understand. I felt supported the whole time.

Booking was simple.

Booking was simple. All tickets were fine. One train was canceled. Omio support quickly let me know about my refund. That's great!

It was super easy to

It was super easy to book tickets and travel with Omio. The required information was sufficient, and the process was paperless.

Rodrigo was really helpful

Rodrigo was really helpful when I had my first problem...but then he got disconnected right when I needed help again.

Sold us fake tickets

We purchased two train tickets. The first existed, but we did not have seats (the train operator said the cabin Omio gave us tickets for did not exist). The second train did not exist at all. I have been reaching out to customer service for 7 days with no response. Since we booked several months ago we can’t dispute the transaction so they successfully stole our money…

My experience with this company

My experience with this company was disappointing. Initially, I thought I got a good price for my booking, but then they asked for an additional £340. When I questioned this, they increased the amount to £520, even though I had already paid £165. The staff were unhelpful and dishonest, and the booking site was a waste of time.