TheRugCollective.com

Looks great, use a pad

Ordering and delivery were clean. Pattern is beautiful and true to photos. It’s thin, as advertised, so a good pad fixes curl at edges. Cleanup is stupid-easy, which is the point.

Warm support during sale rush

Asked about shipping delays and got a thoughtful, honest update. Felt heard and valued. Rug arrived soon after.

Practical, stylish, easy clean

Felt satisfied placing it under the dining table. Looks sharp, handles crumbs and spills. Edges needed a day to relax flat.

Setup and cleanup are easy

Picking a size and pad on TheRugCollective.com was straightforward with clear guides. Checkout smooth, tracking timely. The rug laid flat in a day and cleans with one wipe.

Spill that didn’t scare me

When coffee splashed, I grabbed a towel and it wiped right off. No stain, no panic, just a relieved laugh and back to my call.

Kid proof and pet friendly

Our hallway runner from TheRugCollective.com wiped clean after a juice spill, no stress. Tossed it in the washer later and it came out fresh. I feel calmer about messes now.

Fast answer on pad size

Support recommended a thicker pad for my size. Clear, friendly, and it fixed edge curl. Happy customer.

Great cleanup, thinner feel

Checkout was simple and tracking updated often. The rug pattern looks just like photos and spills bead up easily. It’s thinner than a traditional rug, so a good pad helps. Support was responsive to a sizing question.

I’m really happy with this purchase.

I’m really happy with this purchase. I had been eyeing this rug online for a while, waiting for a sale and worrying I might have to return it. It’s the perfect balance – not too plain or too overwhelming. I agree with others that you’ll need a rug pad for a neat look. I tried using rug tape, but since it’s washable and a bit thinner, it always looked wrinkled. So far, it’s holding up well in a busy area with pets and teens. This is my first time shopping with The Rug Collective, but it won’t be my last!

I bought a rug, and although it looks nice, spills

I bought a rug, and although it looks nice, spills and pet mishaps do go through the carpet, which is not what their videos or website suggest. I received mine last week, and my dog had an accident on it. The pee went through the carpet and reached the rug pad. I reached out to customer service, and they said it's not waterproof, just washable. I get that it can't be completely waterproof, but the claims on their videos and site about being spill proof are quite misleading.

Quick delivery, good product, reasonable price.

Quick delivery, good product, reasonable price. But need to return due to color issue. Need return instructions, please. Got cost info, but no other details yet. Not in spam. Help needed.

This compnay is a sham.

This compnay is a sham. They chraged my card and never deliverd my order. I've tried severl times to get a refund and now have been ghostd.

Their customer service is just awful.

Their customer service is just awful. No response about our missing rugs after spending $340. Avoid this company and their stuff!