Secret Sales

Secret Sales igényelte üzleti profilját a Real Reviews

I ordered some beauty products and they arrived quickly

I ordered some beauty products and they arrived quickly and nicely packed. I checked prices before ordering and found Secret Sales to be a lot more affordable. Really happy with what I bought and will definetly shop here again.

Great product with good value for money.

Great product with good value for money. The quality is just what I expected, and it's working perfectly. It arrived in just a couple of days, so the delivery was really fast and efficient. Very happy with the service overall.

I’m pleased with my experience at Secret Sales!

I’m pleased with my experience at Secret Sales! They offer great prices on quality items, and I’m happy with my purchases. Everything arrived as promised and was exactly what I was hoping for. Definitely recommended – 100%!

I couldn't have wished for

I couldn't have wished for a smoother purchase with Secret Sales, and I'm delighted with the item I bought at an incredibly good price. The purchase arrived promptly, making the overall experience highly satisfactory.

Customer support is great.

Customer support is great. I had a problem with a product that came damaged, and they were really helpful in setting up free returns. I then mistakenly ordered the same item twice, and they were helpful once more.

I had used a high-end brand before.

I had used a high-end brand before. I knew they make durable products. Can't recall exactly when I bought it. Feels really comfortable, helped my walk straight away, and got rid of any problems I had with walking.

Great website!

Great website! Lots of brands available. The pre-loved section is fantastic. Quality is solid and delivery is quick. Customer service could use a bit faster response, but overall a pleasant shopping experience.

I've used Secret Sales multiple times and they’re great.

I've used Secret Sales multiple times and they’re great. They offer a big range of popular brands at good prices, often a bit less than other places. Delivery is fast and returns are pretty easy and quick.

I really like Secret Sales.

I really like Secret Sales. I can look through and buy things I usually can't afford, thanks to great discounts. The quality is great, delivery is fast, and there are so many options to choose from.

I got good things at Secret Sales.

I got good things at Secret Sales. It was easy using the website and the customer service was really good, polite and respetcful as they quickly fixed my issue. Shipping was quick and speedy.

I’ve purchased a few things from secret sales and I’m really happy

I’ve purchased a few things from secret sales and I’m really happy I came across them. The prices are great for good quality items and delivery is really quick. I would totally suggest them.

Ths company's customer service was really good!

Ths company's customer service was really good! They helped me with my trainers issue and kept me updated. It's rare to get this level of help nowadays. I'll use them again for sure!

Company provide great service.

Company provide great service. Orders come on time, never had issue. Never had to return anything. One of best companies I've dealt with. Would definitely recommend.

Like secret sales, lots of deals with plenty of options.

Like secret sales, lots of deals with plenty of options. Fast delivery and good quality, so I’ll keep using them. Great place for at-home shopping

Got the jacket on schedule, really pleased with my buy

Got the jacket on schedule, really pleased with my buy, just what I needed, fits well and seems to be well made, very happy and a great deal.

I had a question about the shipment of my package.

I had a question about the shipment of my package. Helena was really nice and fixed my question quickly. I got my package later that day.

Awesome service with friendly staff.

Awesome service with friendly staff. My problem (which was really my fault) got fixed right away. Will definitely use Secret Sales again.

Great service

Great service. Really pleased with the cost I paid for real Perris Monte Carlo perfume. Quick shipping and delivery.

Sometimes when you order from different brands at once

Sometimes when you order from different brands at once, the items come in many packages. The problem is when you want to return something, you might get only one return label. This often means you have to call Customer Services. Gabriela made this easier for me by working hard to make sure my returns got back to the right place. It’s nice to meet someone who handles a question or request until it’s fixed. Good job Gabriela :)

I got a jacket for my daughter for Christmas

I got a jacket for my daughter for Christmas, but sadly it was a bit big. It came super fast and looked lovely, so I got a smaller size for her. She really liked it and it fit well. That one also came fast and is really good quality. I’ll be happy to get more stuff for us later. Thanks so much!

Good value for money on secretsales.

Good value for money on secretsales. Had no problems with delivery or returns, but when buying from multiple brands, you are charged £3.50 for each brand’s return since they do not use the same return location.

Real disounted offers, quality as described

Real disounted offers, quality as described, promt shipping & easy returns. Whay go to the shops when you can get exacty what you want at a reasonable price from the comfort of your home ?

I'd rate this company 3 stars

I'd rate this company 3 stars because they didn't respond to my complaint email about my recent order. I got a dress from Sosandar, but a button came off as soon as I tried it on. Unfortunately, I can't exchange it because they don't have my size available. Now, I have to find money to pay a seamstress to fix it. Secret Sales, please address this issue and offer a solution, and I'll update my review accordingly.

I gave 3 stars ⭐ because I got a refund

I gave 3 stars ⭐ because I got a refund, but the whole experience made me feel like I was doing something wrong. I ordered 2 shampoos and 2 conditioners, but I ended up with 4 shampoos. I had to provide pictures of the bottles I got, which I understand, but then they asked for photos of the delivery note and my original order before they finally agreed to the refund.

I've had a very frustrating experience with this company

I've had a very frustrating experience with this company, and I can't help but express my disappointment. Initially, things seemed promising with a smaller order, as it went off without a hitch - my items arrived promptly, and they fit perfectly. However, my optimism quickly turned sour when I placed a larger order on the 18th. I received only two items, one of which was faulty, and the rest of my order was nowhere to be seen. To make matters worse, the complete absence of communication from their customer service has been maddening. I created two customer service tickets, attempted a live chat, and sent multiple emails - not a single response. This abysmal level of customer service is unacceptable, and now, I'm left with no choice but to initiate a dispute with Klarna due to this extremely poor experience.

Ordered shoes in my normal size

Ordered shoes in my normal size, but they were over 1cm too long, so the sizing was off. What bothered me the most was the £2.49 delivery fee and then £3.50 to send them back (not mentioned in the listing that returns are charged). Even if I missed the fact that it wasn’t stated as free returns, it shouldn’t cost more to return than to deliver. £6 wasted for nothing, so I won't be ordering from this site again.

I was a bit shocked.

I was a bit shocked. So far, I don’t have any problems. I got the Beige Quilted Textured Patchwork Loose Fit Hooded Jacket Azura Exchange. The jacket looks like something from Temu. There is no tag or size or brand label. I don’t think this is usual. Only a tiny label on the left side says made in China.

Parcel tracking was a letdown;

Parcel tracking was a letdown; only received a DHL number after complaining. Shockingly, my item arrived two weeks late with Evri, a regrettable switch from reliable Royal Mail.

Secret Sales has turned out to be a customer's worst nightmare

Secret Sales has turned out to be a customer's worst nightmare. First, the company charges a substantial fee for returning each item, making the return process unnecessarily expensive. For instance, returning four items cost me a whopping £14, leaving me already dissatisfied. However, the real ordeal began when waiting for my refunds. The process is frustratingly slow, and it appears that if you don't actively chase your refunds, they may never materialize. In my case, the countless hours spent messaging their customer service to inquire about the status of my refunds were incredibly aggravating. Adding insult to injury, the quality of the products I received was a far cry from the enticing appearance they presented online. To avoid a similar ordeal, I strongly advise against wasting your time and money on Secret Sales. It's simply not worth the hassle.

My Secret Sales experience has been less than satisfactory

My Secret Sales experience has been less than satisfactory. I purchased a pair of boots that turned out to be uncomfortably tight. Expecting a swift refund process, I initiated a return on 10/06. The stated timeframe for the refund was 10 days. However, things took an unfortunate turn. I decided to contact their customer service for an update, and to my surprise, I was told that my item had been lost. They assured me that my money would be refunded within three days. However, a week has passed since that assurance, and there's been no communication, nor has my refund materialized. I'm now exploring if there's a formal process in the UK to report such issues. This entire episode has been frustrating and left me in limbo, eagerly awaiting a resolution.