HardDiskDirect

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I bought four hard drives on their site

I bought four hard drives on their site and paid with a card. They asked for a pic of my ID with the card, claiming my address was "unverified". I suggested a business address, but they wanted the ID pic. I sent a scan with ID number hidden, but they said it was blurry. When I didn't give more info, they canceled the order and refunded. This was okay, but not a good experience. Asking for ID is weird for a small purchase. They should clarify this policy better. If verification is needed, they should find safer ways than emailing personal info.

I tried to order an item from them

I tried to order an item from them, and I spoke to a salesperson, Jennifer, through chat. She told me that the photo and description on their website were wrong, but the item was actually what I needed. So, I placed the order, trusting her. However, I ended up ordering the wrong part, even though the website had the right information. She said she’d give me expedited shipping, but that didn’t happen. I reached out to James, the Sales Manager, who also missed the fact that I should have received expedited shipping. Once I pointed it out, James did arrange for it, but the item was still wrong. I asked for a refund, but they blamed me and refused to take the item back because the website was correct! They’re blaming me because I trusted their salesperson! Now, I’ve lost valuable time and still don’t have the right part… AND they’re trying to charge me anyway!

I'm quite let down by my recent experience

I'm quite let down by my recent experience with this company. I ordered a part, but what I received was not only different from what I ordered but also in poor condition. Despite my complaint and sending images of the part, I haven't heard anything back from them to address the issue or provide a solution. However, I did receive an email today stating that the correct part will be shipped to me. I'll wait until I actually receive the correct part before reconsidering my rating.

Canot say enough good things about

Canot say enough good things about how this purchase went. They contacted me through chat while I was looking at my cart, confirmed they had what I wanted in stock, expedited shipping to me at their expense, and ensured the product made it to my house, and worked. Communication and customer service was simply stellar, and way beyond my expectations. Could not be happier!

Overall, I give 5 stars

Good product, I paid for quick delivery and the order was handled quickly as well. Items have some rough edges, but since it’s used, it’s what I expected. The packaging was very simple, maybe for ECO reasons, but I think it’s not enough or proper. It could definitely improve.

The customer support provided by Kevin has consistently been excellent

The customer support provided by Kevin has consistently been excellent. Whenever I encounter questions or issues, Kevin is prompt in helping me resolve them efficiently. His support has been instrumental in facilitating my purchases and ensuring a positive experience.

When I reached out to Aman Rehman

When I reached out to Aman Rehman at Hard Disk Direct, I got a quick and helpful answer for my customer's issue. Everything was handled smoothly. Good seller to recommend. Great job.

The absolute best place for important

The absolute best place for important parts with good communication and flexible quick service. I rely on these guys. Hector who answer the chat on the site IS the reason. Good service.

Company's got what they

Company's got what they said they had, and it came when they said it would. Lots of places say they got stuff, but then they don't. Aman was straight up about it, and I like that.

Aman Rehman from Hard Disk Direct

Aman Rehman from Hard Disk Direct was great at solving my customers' issues. Always got it right. Recommend this seller. Thumbs up.

Got my order quicker than expected.

Got my order quicker than expected. Product was nearly what I needed, definitely useful for its purpose.

Aman, our sail rep is super helpful

Aman, our sail rep is super helpful in findin' the stuff we need. The whole team puts in effort to make sure we get what we want, and they provide good support for their products.

The company's sales rep, Aman, is ready to help

The company's sales rep, Aman, is ready to help us find what we need. The team works hard to ensure we get what we need, and they provide solid support for their products.

Aman, our salez rep is really helpful

Aman, our salez rep is really helpful in finding what we need. The whole team puts in effort to ensure we get our stuff and they provide solid support for their products.

My experience with your company

My experience with your company was good, but the custom fee (Canada) and freight cost made it pricey, although I understand it's beyond your control.

Our experience was marred by an oversight

While your sales team was responsive, our experience was marred by an oversight. Despite explicit requests for an exact order and assurance that it was available, we received a spare that wasn't part of the plan. This discrepancy in the received items versus the order specifications was a letdown. Clear communication on all components of an order is crucial to avoid such discrepancies, and we hope this aspect can be improved for a more seamless customer experience in the future.

My experience with this company

My experience with this company was mixed. Initially, I spoke with one person who promised a discount, but when I returned to order, another person said the deal was cancelled. After some discussion, they reluctantly gave me $10 off. When the board arrived, I found bent CPU pins which could affect its functionality. I've requested a replacement and am waiting for a response.

They told me they couldn't confirm my address

They told me they couldn't confirm my address and that I needed to send them money through a wire transfer instead of using my credit card to ship the item. I had to call them four times to get to this point. It really seemed like a scam to me! Be careful with this company.

Complete ripoff with poor service, unskilled staff

Complete ripoff with poor service, unskilled staff, and totally useless responses instead of delivering the paid order. DO NOT BUY FROM THIS PLACE! or you’ll lose your money, time, and patience with this company that NEVER keeps its promises or deals.

They are a very unethical company!!!

They are a very unethical company!!!! They advertised computer memory for $192. It was not necessarily a great deal since other vendors had the same item for $199. I placed my order, my credit card was charged, and I received an order confirmation. A few minutes later the sales manager emailed me stating the item I ordered was open box an they are out of open box items and that I could pay an extra $110 or they would cancel my order. First of all it was not an open box item. I don't buy open buy items. Their site described it as a BRAND NEW item with no mention of "box" or "open" anywhere. In fact I had emailed the sales manager earlier asking about the delivery schedule and included a link to the product description page along with the $192 price tag. That same link now points to a page where the price is $300. This is a scam site. Do not waste your time or money with this merchant when there are so many other reputable vendors.

Sells item, emails you asking for more money

Bought a listed referb item for $175. They emailed me to let me know that they made a mistake and the price was actually $620. The drive is $340 brand new from the manufacturer..... When I called to ask about this they said.... Well.... Does it come with the 2 year warranty at that price? Uhhh it's the manufacturer... Yes. And second of all your website only says it has a 90 day warranty. Told them to just cancel and refund me. And they said.... I'll let my accounting know and hung up. They emailed me telling me they'd be cancelling. Apparently this has been happening with this company for a few months now based on other reviews. If I don't see that refund I'll dispute it with my CC company. I wouldn't give this company your business.

If you order from their website, they ask for a photo copy of your credit card less the full number

I have bought items online for many years and this was the first time I have ever been asked to provide a photo of my credit card less the full number. Looking through the reviews it would appear this is a normal practice for the company. They may have a good reason for asking for such information, but it gave me the creeps. Just be aware of their policy to avoid being surprised if you really need an item they offer.

Ordered some drives, they

Ordered some drives, they took the money from my card. But they won't send the drives until I send a picture of my credit card and driver's license. Why do they need that if the payment went through? Now I don't have the drives, and I'm struggling to cancel the order and get a refund. I doubt it will happen, but let's wait and see.

I acquired several switches from

I acquired several switches from this company, eagerly anticipating DNA activation for over two months. The overall encounter was less than satisfactory.