SwellPets.co.uk

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Really like this company, amazing delivery

Really like this company, amazing delivery, and good choice of pet goods. Would suggest Swell Pets to friends and family, it was also one of the few spots that had the brand I needed at a fair price.

Website claims to price match, but that's not true.

Website claims to price match, but that's not true. I've always bought Arden Grange for my dogs from Swell Pets. Delivery is quick and no issues until now. Their site promises "Lowest price guarantee, find it cheaper, we'll beat it." Usually, they're competitive, but I found 2 x 12KG Arden Grange at Bitiba.co.uk for £52.99, while they priced it at £55.99. It's only £3, but I called them to ask why pay more for the same thing. They knew about it but wouldn't match the price, saying Arden Grange had just increased prices. So, 3 stars from me: 5 stars before, but 0 stars for not being truthful

I can't believe how bad

I can't believe how bad the customer service is at Swell. They messed up my dog food delivery again, and getting them to fix it has been a nightmare. It's been a week since the wrong order showed up, and after countless messages (because that's the only way you can contact them), I’m still stuck with the wrong product. Every interaction feels like they're trying to block me rather than help. Honestly, I'd rather spend extra money somewhere else than deal with this hassle. So frustrating!

I ordered a pond liner

I ordered a pond liner on August 24th, and they told me it was shipped by the 26th. Here I am, it's September 6th, and still no pond liner. I checked the tracking number, and it says Yodel hasn't even got it yet. I've sent so many emails and made countless phone calls, but it's like talking to a brick wall. Seriously, dealing with this company is a nightmare. No one seems to care or respond properly. Wouldn't recommend them if you're looking for timely and reliable service.

Very bad service.

Very bad service. I ordered a pond liner on the 24th of August. I was told that it had been sent out on the 26th of August. Today, the 6th of September, it has still not shown up. The tracking number from Yodel says they have not got it yet. Many e-mails and phone calls later, absolutely nothing has been done. Really not a simple company to work with, and nearly impossible to get any kind of answer.

Terrible customer service. Stay away.

Terrible customer service. Stay away. Another wrong shipment of pet food and the customer support is unhelpful. After a week and many messages (the only way to reach them), I'm still waiting for a fix. I'd prefer to pay extra somewhere else than stay with Swell.