Donorbox.org

Setup took me one afternoon

Connected Stripe, customized the form colors, and embedded on our Squarespace site. Recurring options and donor-covered fees took minutes to set up.

Fundraising got smoother fast

Set up a recurring campaign with donor-covered fees. Receipts and thank-you notes automated nicely. Importing past donors was straightforward. The dashboard makes segmentation simple, though I wish for deeper filters. Still, fundraising felt smoother in a week.

Woke up to a donor

Our first monthly donor signed up while I slept. Woke up to that email and felt like the lights could stay on another month.

ACH issue solved quickly

Asked about ACH failures. Support replied with logs, likely cause, and a plain workaround. Friendly tone and real fixes, not canned.

Form live in minutes

Embedding the form on our site took 10 minutes. Stripe connected easily, and suggested amounts boosted average gifts right away.

I am having trouble linking the payment processor

I am having trouble linking the payment processor with the given instructions. Although I can transfer money to myself using Stripe, connecting Stripe to Donorbox is not working for me. I was informed this usually occurs when an incorrect STRIPE account is linked to Donorbox. I have only one STRIPE account. I am hesitant to use another account ID they offer. I will not be using this service.

Had a problem with funds taken from my bank

Had a problem with funds taken from my bank account that seemed like failed transactions. The system is not easy to use and I won’t be using it again.

This company is usually used by

This company is usually used by scammers pretending to be animal shelters worldwide. Even when told an account is fake, they do nothing, letting scammers keep taking money from animal lovers. Donorbox doesn't seem to care about people losing money, just making more. Avoid!

Our organization looks after paths

Our organization looks after paths and tries out a donation plan using QR code with Donorbox. Recently, we discovered that Stripe manages the bank transfer part for them and they've frozen the system because all documents we sent to prove our identity got rejected. We're stuck!

I learned about a big problem with fake

I learned about a big problem with fake @X cat rescue accounts using our platform for fraud. Now there are NINE FAKE @X cat rescue accounts and TWO Donorbox accounts. How do I report this?

My attempt to communicate with this company has been nothing short of frustrating

My attempt to communicate with this company has been nothing short of frustrating. Despite providing feedback and receiving a response, their subsequent lack of clarity and responsiveness is deeply concerning. Their vague use of language, such as "on the verge of," leaves me puzzled and seeking further explanation, which they seem unwilling or unable to provide. Additionally, their refusal to offer a phone number for direct communication is unacceptable, especially considering their operations in Canada. It's disheartening to encounter such poor customer service, where basic inquiries go unanswered, leaving customers feeling ignored and undervalued.