Driveway.com

I just wanted to share

I just wanted to share my frustrating experience with buying a car recently. Everything started off smoothly; I paid the deposit and was told the car was coming from Hawaii to the mainland. They said it would take three weeks, which was fine by me. But the next day, they called and said it would actually take three months because my rep was new and messed up the shipping details. I was busy with work, so I said I needed to think about it. When I got home, I checked my account and saw my order was canceled without any notice! No call, no email, nothing. I've tried reaching out to the CEO and the board, but no luck. Now, I'm filing a complaint with the Better Business Bureau.

Beware

You know, I wanted to share my experience with Hyundai of Las Vegas and Driveway, part of Lithia Motors. We thought we’d found the perfect car, agreed on a price, and even left a deposit to seal the deal. Everything seemed to be going smoothly, until suddenly, the dealership pulled out of the agreement. They did return our deposit, but then we found out the same car was up for sale somewhere else with a higher price tag. It felt like a bait-and-switch, which was pretty frustrating and disappointing. We invested a lot into this, only to feel misled. I’m hoping they’ll own up to it and make sure future customers don’t face the same issue. Just sharing this so others can avoid similar headaches.

Enjoyable

I gotta tell you about my recent car-buying adventure at Driveway. Marco was an absolute gem! He really went above and beyond to help my partner and me find the perfect vehicle. The whole team at Driveway was super helpful, and the experience was just fantastic from start to finish. I mean, who knew car shopping could be this smooth? If you're ever on the hunt for a new ride, make sure to hit up Marco—trust me, you won't regret it! Driveway really knows how to treat their customers right, and I can't recommend them enough. Huge thanks to everyone there for making it all so easy and enjoyable!

You might find the whole process a lot easier than you'd expect!

I recently went through the car selling process, and I gotta say, Driveway made it surprisingly smooth. When I first started checking offers, Driveway topped the list with the best deal, beating all other dealerships and even my private selling attempts. The whole experience felt like a breeze thanks to their professional team. They really know their stuff and helped me at every step. It wasn’t just about the money, but the way they handled everything with such care and attention. If you're thinking about selling your vehicle, I’d definitely suggest giving Driveway a shot. You might find the whole process a lot easier than you'd expect!

I've been hunting for a

I've been hunting for a specific car for a while now, and honestly, my credit score isn't the best. But Amar and the team at Driveway really came through for me. They offered me a chance to get the car I wanted, and the whole process was super fast. The salesman was great, keeping in touch with me every step of the way, which made the experience way smoother than I thought it would be. I'm definitely planning to return for an Infiniti QX80 in the future. Big thanks to everyone for all their help—I couldn't have done it without them!

Buying a car with Driveway

Buying a car with Driveway was quite the adventure. My son decided to surprise me with a new ride, and Dolores, along with her boss Miss Williams, made the whole process so smooth. They were incredibly kind and supportive, really going the extra mile to ensure we were thrilled with our purchase. From double-checking details to making sure everything was spot on, their attention to detail was something I hadn't experienced in previous car buys. It felt like they genuinely cared, making the whole thing feel special. Dolores and Miss Williams brought a lot of joy to my son and me, leaving my dad grinning from ear to ear.

I walked into the dealership

I walked into the dealership with high hopes but things didn’t kick off smoothly. Thankfully, Deyvon and Angie B. stepped in like champs, turning the whole experience around. They were really on the ball, helping me out big time. They listened to what I wanted and guided me through the process, making sure I got the cars I was after. Their attentiveness and dedication were impressive, and I could feel they genuinely cared about getting things right for me. It's rare to find folks who go above and beyond like they did. Definitely appreciate their effort and support. Left the dealership feeling satisfied and grateful for their help.

Pretty cool!

So, there I was, kinda nervous about getting a car online, right? Found the one I wanted but had a bunch of questions swirling in my head. Then Kynzie rings me up and, I gotta say, she was awesome! She answered everything, no rush, no pressure. Even handed over her direct line, which was super cool. Everyone I spoke to was just super friendly and knew their stuff, which made things so much easier. The car showed up really fast and, wow, it was in perfect condition! Even had a full tank of gas, which was a sweet surprise. Honestly, with how smooth everything was, I’m totally gonna get my next car from Driveway.

I’d definitely recommend them

I got a van from Driveway and it was a pretty cool experience! The delivery guy managed my tricky driveway like a pro, which was kinda impressive. I bought the van and had it delivered in Texas, and honestly, the whole process was smooth. Everyone I talked to was super friendly and really helpful. They were quick to answer whenever I reached out, which made everything easier. It's not often you find such good service these days, but they nailed it. Felt like they actually cared about getting things right. If you’re thinking of buying from them, I’d definitely recommend it. Overall, a solid experience!

Whole experience a breeze!

Ebony really made my first experience a breeze! I had a ton of questions, and she was super patient, answering every single one. She’s just so down to earth and honest, which made me feel comfortable right away. I was a bit nervous at first, but Ebony's professionalism was beyond what I expected. She guided me through everything, making sure I understood each step. It's rare to find someone who genuinely understands and takes the time to help out like she did. My journey was smooth and easy, all thanks to her amazing support. I honestly couldn't be more grateful. If you’re looking for someone who’ll treat you right, Ebony’s the one!

My experience was a game-changer thanks to Marco

My experience was a game-changer thanks to Marco. I had been searching high and low for the perfect car for what felt like ages. Every dealership I went to seemed indifferent and uninterested. Then I stumbled upon Marco, and everything changed. He got me sorted with the car I wanted within just two hours of reaching out. Financing and approval? No sweat. Marco made it happen seamlessly. It felt like he genuinely cared and worked tirelessly to ensure I drove away in my dream car. Truly, it was the most satisfying purchase I've ever made. Can't thank Marco enough for making it happen!

Selling my car through Driveway

Selling my car through Driveway was a breeze. I got a solid offer faster than I expected, and doing everything online made it super simple. From the start, Tyler from the Driveway Care Team was a huge help—he kept me in the loop about every step and made sure I knew what to do next. Then Jake came by to pick up my car right on time. He was polite and got the payment sorted via RTP directly into my bank account without a hitch. The whole process was smooth and felt really professional. If you're thinking of selling your car, I'd say give Driveway a try—it worked great for me.

I’m super grateful for his help

I gotta tell you about my time at the Driveway with Marco. This guy, Marco, really knows how to make you feel at ease. It's like he took me under his wing, guiding me through the whole car-buying thing without a hitch. He's patient, knows his stuff, and genuinely seems to care about getting you into the right ride. I walked in a bit nervous, but Marco's professionalism and friendly vibes made the whole experience way smoother than I expected. If you're in the market for a car, Marco’s the one who’ll treat you right and make sure you leave happy. I’m super grateful for his help, and honestly, he’s one of the best in the biz!

They totally changed the game for me!

I gotta tell you, dealing with Marco and the crew was something else! These guys really know their stuff, always keeping me in the loop, super professional and always ready to help out. And get this, they even drop the car off right at your doorstep! Seriously, who does that? It made the whole car buying thing a breeze. I never thought buying a car could be this easy and hassle-free. If you're hunting for a new car, do yourself a favor and check out Driveway. They totally changed the game for me!

Selling my car was actually

Selling my car was actually pretty smooth, thanks to David P. He was super helpful from start to finish. Any time I had a question, David was right there with an answer, either through text or a quick call. He kept me in the loop the whole time, which made everything way less stressful. It's not often you come across someone who's so on top of things, especially when it comes to selling a car. His guidance made the whole thing feel easy, and I was really impressed with how it all went down. If you're thinking about selling, having someone like David in your corner makes all the difference.

Can't thank him enough!

I went to buy a car and Dominique was the one helping me out. Honestly, his customer service skills are just out of this world! He was super patient and totally got where I was coming from. I've bought cars before, but never had a sales guy like him. Usually, I feel rushed or kinda alone in the whole process, but not this time. Dominique made sure I felt supported every step of the way. Seriously, the guy deserves a raise or a bonus or something. Can't thank him enough!

Great delivery service!

I had some worries about the delivery process, but everything ended up being super smooth. Corey from the Dallas HUB showed up right on time and was really friendly. He made the whole experience so easy, and it felt like he was more a friend than just a delivery driver by the end of it. His helpful attitude and efficiency really stood out. I couldn't have asked for a better delivery experience. This service was exceptional, and Corey’s approach was a big part of that. Definitely recommend this to anyone looking for great delivery service!

I was really impressed with the whole process

I gotta say, I was really impressed with the whole process. I'm almost 70 and hadn't sold anything online before, let alone out of state. But the team was super patient with me. Kaylee and Tyler were great, but James, the valet, really stood out. Such a friendly guy! They never seemed annoyed with my questions and made sure everything went smoothly. A big thank you to them!

Unbelievable scam

In February, I thought I struck gold by buying a car online through Driveway, part of the Lithia Group. They shipped it from Mesquite Kia to my place in Iowa. But when it arrived, I was shocked. The car had major body damage that was clearly hidden in the online photos. Inside, it was a mess, full of crumbs from the last owner, and it even came with expired temporary plates. I found a key fob for a new Kia in the console too. I left a one-star review on Trustpilot, and Driveway's customer service reached out, asking how to make it a five-star review. I told them to fix the damage and pay for a full detail. They sent a UPS envelope to return the key fob, which took up my entire lunch break to drop off. They offered a laughable compensation and claimed the car was repaired before shipping, showing a $350 invoice for "paint." The front bumper was hanging off! I got a local estimate, which came to over $3000. After returning the key fob, communication stopped. It's been two weeks since I heard from them. Now, I'm stuck with a damaged car and a monthly payment, feeling completely deceived. Seems like selling broken cars and ignoring customers is how Lithia operates. Unbelievable.

Great experience overall

I wasn't sure about selling my car online at first. Felt kinda risky, you know? But from the get-go, everything just clicked. Kayleen was there to answer every single one of my questions, and she made me feel at ease through the whole process. It was actually kinda surprising how smooth it all went. Like, no hiccups or anything. I really felt like I was in good hands. If you're thinking about selling your car and feel a bit unsure, I'd definitely say give Driveway a shot. They really took care of me, and it was a great experience overall.

I had a great experience

I had a great experience buying my car through Driveway. The sales associate was super responsive and texted me right away like I asked. They answered all my questions and were so patient, even when I needed to switch between texting and emailing to keep things going smoothly on my computer. It was really convenient and made the whole process stress-free. I'm thinking about getting a second car and, honestly, I might just do it through Driveway again instead of going to a dealership. The whole thing was just easier than I expected.

I was a bit skeptical

I was a bit skeptical about buying a car online, but Janya totally changed my mind. She made everything so easy and stress-free. I traded in my old Ford Explorer for a shiny new Toyota RAV4, and honestly, I'm thrilled with my decision. Janya guided me through every step and answered all my questions, making sure I felt comfortable. Now, I've got this awesome RAV4 parked in my driveway, and it feels like it’s always been part of the family. The process was way smoother than I ever imagined. Totally recommend it!

friendly and cheerful support

I talked with Joy and she was super friendly and cheerful. She made me feel comfortable, laughing at my jokes and explaining everything in detail. It was like chatting with a buddy about selling my car rather than a business deal. Felt really good about the whole process and very satisfied with how it turned out. Joy’s approach made it easy and enjoyable. I’m genuinely happy with the experience and would definitely recommend her to others looking to sell their cars.

Incredible!

Amanda and Sean were incredible during my car buying process. They really went above and beyond to help me out. Amanda even set up a conference call with my mom, who's in her 80s, and another lady. The whole thing went so smoothly! I can't believe how easy it was. I only had to pay the down payment, and Driveway took care of the rest. They handled the registration and everything—no need to go to the DMV and wait in those long lines. I'm telling everyone about Driveway; car dealerships just can't compete with them. They made the whole experience stress-free and so much better! Thanks, Amanda and Sean!

Perfect support

Buying my first car online was nerve-wracking, but Shara made it all so easy. I had tons of questions about the delivery, and she patiently walked me through every detail. What really stood out was her flexibility—my schedule kept changing, and she adjusted the pickup time without any fuss. She was always there to help and made sure I knew what was happening at each step. Shara's support turned a stressful process into a smooth ride. She really went above and beyond, and it made all the difference. It felt like she genuinely cared about making sure I was happy with my purchase.

Everything was fantastic

So, we were looking for a new car and Ebony was just fantastic. My husband and I were a bit nervous about the whole process, but Ebony made everything straightforward and easy. She was incredibly patient, taking the time to answer all our questions and never made us feel rushed. Her understanding of our needs was spot on, and she really listened to what we wanted. We left feeling completely satisfied with our purchase. Honestly, couldn't have asked for a better experience. Ebony truly made a difference and we are grateful for her help. If you need a car, she's the person to see!

Buying my car through Driveway

Buying my car through Driveway was a breeze. From the get-go, everything just clicked into place. Communication was top-notch—every time I had a question, they got back to me super quick, and I always knew what was happening. The team was not only professional but also really friendly, which made the whole process feel easy and relaxed. I'm thrilled with how smooth things went when selling our family car. Honestly, if you're looking to buy a car without any hassle, Driveway's the way to go!

Definitely exciting

Selling my car through Driveway was such a breeze. Honestly, it was way simpler than I expected. The only snag was when UPS sent the documents to the wrong state, but that was totally on them, not Driveway. The folks I dealt with were super nice and made the whole process smooth. Once they got the paperwork, they picked up the car in just four days. And the best part? I saw the payment in my bank account in less than half a day after that. If you’re looking to sell your car without any hassle, Driveway is definitely the way to go!

I live in Michigan

I live in Michigan, but my driveway is in Oregon. I was really worried about dealing with a company so far away, but these guys were fantastic from start to finish. They made everything super easy and I felt taken care of the whole way. I'll definitely tell all my friends and family to check them out before selling their car locally. I can't wait to do business with them again soon. They’re truly the best choice for selling your car, even if you're miles away.

Super fast and helpful

When I first thought about selling my car online, I was kinda unsure. But honestly, the whole process was pretty smooth. The team I talked to were super helpful and always got back to me fast, whether it was through texts or calls. Had some nerves about mailing the title, but it turned out fine. What really surprised me was the price they offered – better than other places I checked. And the payment? Came through super quick after they picked up my car. Overall, it was a straightforward experience and I'd definitely consider selling a car with Driveway again.