Driveway.com

3.9

376 értékelések
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78%

A bírálók 78%-a ajánlja Driveway.com-t. Átlag feletti ebben a kategóriában

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Vélemények összefoglalása

3.9

Az értékelők 78%-a ajánlja ezt: Driveway.com.

Driveway.com reviews reveal a mixed overall sentiment among customers. Many buyers and sellers praise Driveway.com for its friendly, responsive staff and straightforward online process—numerous customers mention representatives like Jaz, Marco, and Tyler for making car buying or selling easy and stress-free. Fast payment, competitive offers (often beating Carvana and CarMax), and the convenience of at-home delivery or pickup are frequently cited positives. However, significant negative patterns emerge: customers report inconsistent communication, lengthy delays with delivery or title/registration paperwork, and confusion over deposits or credit checks. Some Driveway.com customer reviews also highlight issues with undisclosed vehicle damage, warranty disputes, and challenges obtaining refunds or resolving complaints. While many have a positive, seamless experience, others find the process frustrating or disorganized. In summary, is Driveway.com legit? Most users receive attentive service and fair deals, but potential buyers and sellers should be prepared for possible administrative hassles and communication gaps.
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Összes 376 értékelések megtekintése

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Motorkerékpárok és járművek

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Az oldalról Driveway.com

This company prioritizes serving its customers and their families, making it their top commitment. They offer a hassle-free car-buying experience with transparent, no-haggle pricing, a 7-day money-back guarantee, and convenient delivery options, including your driveway. Their online platform simplifies buying, selling, financing, and servicing your vehicle. Whether you're a first-time buyer, seeking an upgrade for adventurous journeys, or accommodating a growing family, this company is dedicated to helping people acquire the wheels they love to reach their destinations.

Key Details:

  • Location: The company is headquartered in Tigard, Oregon, United States.
  • Founders: -
  • Foundation Date: The company was established in the year 2000.

Driveway review: online car buying, selling and financing

Driveway is a US digital automotive marketplace within Lithia Motors, Inc., the dealership group behind Lithia & Driveway. This Driveway review covers buying new and used vehicles, selling or trading a car, arranging auto financing and managing ownership services online. Inventory is drawn from Lithia’s national dealership network rather than from one central warehouse. Customers can shop remotely and have eligible vehicles delivered to their address.

Vehicle shopping, trade-ins and financing

Buyers can search new and pre-owned inventory, calculate payments, apply for financing and complete much of the transaction online. Driveway Finance Corporation is the group’s primary lending arm, although customers can also use qualifying financing from their own bank or credit union. Pre-qualification is described as a soft-credit process that does not affect the applicant’s credit score.

Sellers can enter vehicle details to receive an offer and arrange pickup or apply the vehicle’s value toward another purchase. My Driveway provides account tools for saved vehicles, maintenance appointments, care plans, payoff details and Driveway Finance Corporation loan payments.

Delivery, returns and warranty conditions

The money-back guarantee depends on the vehicle. A pre-owned vehicle below $100,000 can currently be returned within seven days or 400 miles, whichever comes first. Used vehicles priced at $100,000 or more and all new vehicles have a four-day or 50-mile window. Driveway must be contacted by 5 p.m. ET on the final eligible day.

Shipping fees are not refunded. Returns are excluded when the vehicle exceeds its mileage limit, has been damaged, involved in an accident, modified or subjected to an additional lien. Eligible used vehicles with fewer than 80,000 miles may also qualify for a 60-day/3,000-mile guarantee, while new vehicles can carry manufacturer warranty coverage.

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  • Z

    Z C

    1 Értékelések

    I recently had an online

    I recently had an online experience that was surprisingly smooth. Kayleen, a rep I interacted with, was truly fantastic. She wasn’t just professional, but also super friendly. I felt like she genuinely cared about helping me out. It’s rare to find someone who makes the whole process feel so effortless. Working with her was a joy, really. It’s people like Kayleen who make these experiences memorable and worthwhile. If I had to do it all over again, I’d hope to get her assistance.

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  • L

    Lori

    1 Értékelések

    I was super anxious about

    I was super anxious about selling my car online, you hear so many horror stories. But honestly, it went way better than I expected. Got a solid offer right off the bat. Whenever I had questions, there was always someone to talk to, which was a huge relief. The payment came through really fast, like no waiting around. And the best part? They picked up my old car right on schedule, no hassle at all. Definitely made the whole thing a lot easier than I thought it would be.

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  • n

    nicholas reed

    1 Értékelések

    I was really happy with

    I was really happy with how things turned out. They gave me the best price for my car, which was awesome. Only hiccup was the third party pickup—they delayed a couple times and then suddenly appeared without warning. Thankfully, I was only half an hour away, so it wasn't too big of a deal. Other than that, the process was pretty smooth and straightforward. Would definitely recommend if you’re looking for a good deal on selling your vehicle.

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  • G

    Gary Young

    1 Értékelések

    Sold my truck to this

    Sold my truck to this company, or at least I thought I did. Filled out all the paperwork, sent my signed title through UPS, and even took a day off work for the scheduled pickup on Monday. Waited all day, but no one showed up. Called several times, got reassured the driver was still coming. Spoiler: they never did. Not a single call or update until I left a message demanding my title back. Totally frustrating and unprofessional. Wouldn't recommend this company to anyone, not even my worst enemy! Save yourself the hassle and go somewhere else.

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  • T

    Tony

    1 Értékelések

    I had the pleasure of

    I had the pleasure of working with Ms. Briana Thomas when I needed help with my vehicle. She made everything so easy and was just super friendly. Briana really knew what she was doing, and I felt like I could trust her with all the details. If I ever decide to get another car, no doubt I'll be looking for her again. Big thanks to Ms. Thomas, she's the best!

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  • J

    Jeffrey Harada

    1 Értékelések

    Selling my Tacoma was surprisingly

    Selling my Tacoma was surprisingly easy with this company. Every person I talked to was super nice and respectful. They really knew their stuff and helped me through the whole process without a hitch. From start to finish, it was smooth sailing. I didn't expect selling a truck could be this simple. If I had to do it again, I wouldn’t think twice. Thanks for making this such a good experience.

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  • P

    Praveen Babu Kalapala

    1 Értékelések

    I recently sold my car

    I recently sold my car through Driveway, and it was a surprisingly smooth experience. I just uploaded some pictures and documents, and got an estimate pretty quickly. Once I agreed, things moved fast. They sent over the documents overnight for me to sign, and I had three days to get them back. After that, they scheduled a pickup date. A truck came and took my car without any issues. The whole process was straightforward and easy, without any hassle. Definitely recommend if you want a no-stress way to sell your car.

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    Válaszolva a következőre Praveen Babu Kalapala

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  • C

    Civic

    1 Értékelések

    Bought my car here, and

    Bought my car here, and while I was happy with the buy-out price, the communication was a mess. I never knew what was going on, no timeline, and no steady person to talk to. It felt like I was always the one reaching out, waiting days to hear back. The whole thing dragged on for almost a month. Definitely not what I expected.

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  • S

    Sonya

    1 Értékelések

    I had a great experience

    I had a great experience with my car inspection. Jennifer came over for the test drive and she was super kind and professional. She explained the whole inspection process to me, which made everything so much easier. I also want to give a shout out to Tyler who helped me online. Both of them made the process smooth and less stressful. It's nice to have such responsive and friendly folks to deal with. Overall, I felt really comfortable and well taken care of.

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  • L

    Lenny

    1 Értékelések

    My wife and I, not

    My wife and I, not exactly tech-savvy, recently sold our car and were a bit nervous about the process. The customer service team was incredible—super patient and professional. They explained everything clearly and helped us whenever we got confused. Really made the whole thing smooth and stress-free. Thanks to everyone for making it so easy!

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  • P

    Paul Frangipane

    1 Értékelések

    Chatting with David P. was

    Chatting with David P. was such a breeze. I decided to sell my car and needed a quote. Within minutes, David texted me back. We hopped on a call, and he broke down the whole process step-by-step, leaving no stone unturned. I snapped some pics of my car, uploaded them, and sent over my documents. Anytime I had a question, David was super quick to reply. He made the entire experience stress-free and straightforward. Selling my car has never been this easy. Big thanks to David P. for making it all so seamless!

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  • H

    Harold Spriddle

    1 Értékelések

    Never thought I'd buy a

    Never thought I'd buy a truck online, but Driveway had the exact 2023 Tundra Pro I wanted, and people in my truck groups spoke highly of them. The whole process, from paperwork to delivery, took about a week and a half. When the truck arrived, it was in perfect shape. They even came back a week later to pick up my old truck, so everything was sorted out smoothly. All in all, a pretty straightforward and painless experience. Would do it again.

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  • P

    Paul Somers

    1 Értékelések

    I had the worst experience

    I had the worst experience with Driveway. They delivered the wrong car—a basic model instead of the premium plus I ordered. The windshield was broken, the car was dirty, and they didn't provide the temporary registration or plates. I couldn't drive it for over a month. When I tried to return it within seven days, they demanded $1700. After arguing, they finally agreed to take it back, but it took six months! They even messed up my credit, claiming I didn't pay for the car. Now I'm stuck going to court to fix this mess. Driveway is a nightmare; avoid them at all costs.

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  • D

    Devion Ayers

    1 Értékelések

    I was really worried about

    I was really worried about my son's credit situation. We were on the brink of a repossession hitting his report, and it felt like there was no way out. Then DriveWay came along and totally turned things around for us. The process was super quick, and the employee who helped us was so efficient. It's amazing how smoothly everything went. Long story short, my son's credit is still in great shape, all thanks to DriveWay.

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  • R

    Ray Campbell

    1 Értékelések

    Buying a car from Driveway

    Buying a car from Driveway was such a mess. After I paid, it took over 8 weeks to get the vehicle registered. The 7-day warranty was pointless since the car just sat there for nearly two months. Neighbors kept asking why my new ride was just collecting dust. To top it off, it came without floor mats and a second key fob. When I asked about it, they basically told me tough luck. Honestly, should be called Disaster.com instead. This whole experience was beyond frustrating. Wouldn't recommend Driveway to anyone.

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  • C

    Cedric Goodman

    1 Értékelések

    I was looking to buy

    I was looking to buy my first car, had my eyes on a $13k vehicle, and was ready to put down $2000. Thought everything was good since I got pre-qualified. Guess what? They straight-up declined me. It's nuts 'cause other places approved me for $25k, but their cars weren't even that nice. And this place had exactly what I wanted. I know pre-qualification doesn't mean full approval, but still, felt like a done deal. So frustrating! Feels like they dangled a nice car in front of me just to pull it away.

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