Zerorez.com

Cleaning is good. Customer Service is not.

Today was a continued negative experience with them. I used them at a previous house with carpet and was happy with them. I scheduled them today to clean 2 area rugs (4 x 6; 8 x 10) and an upholstered oversized chair. 1. Scheduling with them was difficult because they have a 3hour arrival window and wouldn't tell me how long it would take once they were here. I asked for a maximum time range, but they refused to give any estimate. So basically, I had to allow all day. 2. They said I would get a 30-minute notification before arrival. I got a 10-minute notification. 3. Once the guy got here, he informed me he would be cleaning the rugs in the driveway. (Glad I scheduled on a dry day.) I got the blower and blew leaves out of the driveway. 4. They don’t come back to bring the rugs back in the house. I’m 74 and these rugs are heavy. I can’t carry the big one by myself. So, hopefully I can find a neighbor who can help. I don’t want to drag the rugs as it might damage them and don’t want to leave them in the driveway all afternoon. 5. They told me there was an option for them to take them to the shop and clean and bring back. That’s an additional $6 per sq’ or $624!!! 6. The quoted price went from $30 to $75 on the upholstered chair. I sent them the measurements when scheduling. 7. The tech was nice but firm and said that they are doing scheduling with AI and having problems. They either haven’t trained the model thoroughly or aren’t supervising at all. I like their technology but will not be using them again. This was a terrible experience!

Clean carpets, straightforward visit

Booked through the site in a few clicks, got a clear window and a text when the tech was on the way. He walked me through options, mentioned add-ons but no pressure. Two rooms cleaned fast, damp not soaked, and the hallway looked way better.

Solid clean with minimal residue

Felt confident watching the first test pass pick up grime without strong smell. Dry time was decent. One stubborn spot needed a second go.

Cleaner carpets, tiny upsell dance

Tech showed up on time, friendly, shoes covered, all that. Carpets looked brighter and dried fast, which I loved. But the extra protectant pitch mid-job? Meh. I skipped it and still felt good about the result.

Good clean, follow-up needed

Booked online, got text updates, and the crew arrived within the window. Cleaning lifted years of traffic lanes, no sticky residue. One hallway still showed spots after drying. I called and they returned two days later to rework it, politely and free of charge.

Our carpets look much better.

Our carpets look much better. The technician could have done a better job. He mentioned that we could walk on the carpets "in a couple of hours," but the real time was closer to 12 hours. He also didn't clean up some spots left on our wood floor from the cleaning solution.

The Johnson City spot offers great service

The Johnson City spot offers great service. Steve did a great job cleaning our carpets. We will recomend them and use them again.

Scheduling my appointment was a breeze

Scheduling my appointment was a breeze. The communication from the service representative was prompt and clear regarding the arrival time. The service itself was comprehensive, and the pricing was reasonable. I plan to rely on their services again in the future.

Had a significant job for

Had a significant job for Zerorez, including carpets, rugs, and upholstery on all floors of my home. The technician was thorough and conscientious about his work, doing a great job. Will never use another carpet cleaning service!

Scheduling online was easy

Scheduling online was easy, and the prices were reasonable. Anthony, the technician, demonstrated extensive knowledge throughout the process. His professionalism and kindness were noteworthy. Whether cleaning carpets or couches, the service provided by these professionals is highly recommended, making them a top choice for anyone in need.

Having utilized Zerorez for

Having utilized Zerorez for various cleaning needs in the past, today I required air duct cleaning. Alton and his assisting colleague (apologies for not catching the name) were exceptional. They efficiently managed their time and exhibited a cool and professional demeanor. A big thank you to both!

My initial impression of Zerorez was quite positive

My initial impression of Zerorez was quite positive; the carpets looked amazing post-cleaning. However, my enthusiasm waned as stains reappeared within a week, suggesting the spot-cleaning chemicals were not effective. Chris, the service technician, was the highlight of the experience, offering exceptional service. In the end, I found Zerorez to be similar to other carpet cleaners, without any standout features. The reemergence of stains left me somewhat disappointed in their overall performance.