Oxio.ca

Experiencing service disruptions has been a frustrating ordeal. Attempts to communicate with the company have proven challenging, as the absence of direct human contact and reliance on SMS or Messenger has hindered effective problem resolution. The company's request for customers to undertake troubleshooting tasks and provide setup pictures before sending a technician adds an extra layer of complexity to the support process. Registering a complaint required a persistent effort over an entire day, highlighting a concerning lack of responsiveness. The subsequent technician visit, which determined the lines were ostensibly fine, didn't result in a lasting solution. The recurrence of service interruptions, shortly after a temporary fix, persisted for an entire week. As the service remains fully down on the following Friday, the customer is once again burdened with the task of performing diagnostic tasks and sharing images to facilitate issue resolution. This ongoing cycle of downtime and customer-driven troubleshooting points to a need for the company to address these systemic issues promptly and comprehensively.

I've had my fair share of experiences with internet service providers in the Vancouver area, and Oxio has truly stood out. One of the most significant advantages is the absence of a long-term contract. This flexibility allows you to switch services hassle-free if you ever find yourself dissatisfied, demonstrating Oxio's confidence in their offering. Furthermore, my interaction with their customer service was top-notch. I reached out via text message, and they responded within minutes, promptly resolving my query. The absence of any equipment deposit is a bonus. They provide gear without any additional fees, and the equipment is in pristine condition. Overall, Oxio has been a refreshing change in the world of internet service providers. I wholeheartedly recommend giving them a try; you won't be disappointed. Their customer-centric approach and high-quality service are truly commendable.

The service is fairly steady, but about once a month, I notice a speed drop on my TV for a minute or so before it returns to normal (that’s why I didn't give it a full 5 stars). Our computer, phones, and tablets have never had any issues. Maybe choosing a higher speed could fix this. Still, this small glitch isn’t a huge problem for me considering the great deal OXIO provides: no extra costs (no contract, no cancellation fee, or connection fee). They also don’t charge for sending the equipment. We set it up and activated it ourselves without needing a service person to come over. Plus, the first month is free if you use a code (REJ7WM4) when signing up. In short: it's not perfect, but a very good choice for a low-priced and mostly reliable internet service.

As newcomers to Canada, our experience with this company has been overwhelmingly positive. They efficiently facilitated our setup, consistently upgraded our package, and remarkably, reduced our monthly costs twice. While acknowledging that perfection is elusive, our experience with Oxio leans significantly towards the positive end of the spectrum. It's important to note that while there might be valid one-star reviews, our personal encounter has been nothing short of brilliant.

The price is definitely good, and when it's working, it's fast! But it does stop working several times a week, and I need to unplug and replug it, which is annoying. I'm the only one using it, but I run a server at home for my software, so frequent internet outages really disrupt my work. Now I have to keep my server elsewhere because I can't rely on my internet, which is too bad. However, if you don't mind frequent outages, the price makes it okay.

As someone new to BC, I think OXIO is a solid internet provider compared to others in the area. The service quality matches the price well. Customer support is remote but still helpful through chat. They offer a referral program where you get a code when you sign up, giving both you and the person who referred you some free months of service. If you're interested, you can use my referral code: RNW763W.

I had Telus fiber for two years before changing to oxio. I've had oxio for less than a month and already experiencing outages. All lights on the modem are locked on, and the white light on eero six indicates connection, but it's still garbage as it refuses to connect online. I'll be switching back. I wanted to give the other guys a shot, but their service is poor.

I’m in Southern Alberta and used to be with Shaw. Changed to Oxio for its cheaper rates and no contract. Got the equipment as stated and activation was smooth. I notice the service is faster and more reliable than Shaw, likely thanks to the newer modem and router Oxio provided free. Use this code for a free first month: RGF3MGK

For basic to intermediate usage, I reckon it's spot-on. I can stream Netflix, YouTube, and others without any problems. I can also make international calls on WhatsApp and Google meeting without any issue. For the price, it's a good deal.

I've been using OXIO for a year now. Service is solid and reliable with good speed. Customer support is quick and easy to deal with. Prices are good too. I'd recommend it for sure. To get a free month, use the referral code beflow.

I been with Oxio for ova 2 years. Right from the start, they were there for me. No waiting, just quick, good, attentive customer service. Use my referral code for ur 1st month free.

Got all hooked up. Was super easy, customer service was great. Speed and clarity are awesome. Everything's good. Another eero will help basement internet. Thanks Oxio.

Trying to spend less this year and found OXIO I’m very happy to have switched to OXIO! The setup went very smooth. My referral code: R4O***

I've had Oxio Internet for 2 years and I'm pretty happy. It's been good. Use referal code R5Q26V7 for first month free.