Onequince Értékelések: 36

Easy checkout, clear returns

Site navigation made it easy to filter by material and size. Product pages list care and measurements clearly. Checkout with Shop Pay was smooth, and the returns portal looked straightforward if I ever need it. Happy with the whole flow.

Cashmere feels premium

The cashmere crew is soft with tidy stitching and consistent sizing. I felt pleasantly surprised at the price point and confident ordering another color.

Unboxing felt like a win

Opened the box and the silk pillowcases felt cool and luxe right away. That first touch had me grinning before I even read the care tag.

Nice stuff, watch sizing notes

Guess what, reading the size chart matters. The tee is great fabric, drapes well, and no weird seams, but my usual medium was a touch snug. Still keeping it.

Quality staples, happy wear

Fabric feels substantial and stitching is neat. I felt confident unboxing and even better after a wash cycle.

That perfect tee moment

Pulled it on and said oh, yes. Soft, drapey, not clingy. Instant favorite status achieved.

Chic basics, simple start

Signed in fast, filtered by fabric and price, and loved the transparent product pages. Checkout was painless. Minimal learning, maximum cozy.

Ordered this silk blouse online,

Ordered this silk blouse online, right? Two weeks roll by, and I’m checking the site – says it’s shipped, but where’s the tracking info? Nothing. So, I reach out to their customer service, and they’re like, "We’ll update you in 72 hours." Really? Felt like they didn’t care much about keeping me in the loop. Whole thing seemed sloppy. I mean, if you’re selling stuff online, shouldn’t you be on top of things? I was expecting a bit more professionalism. Honestly, just felt like this company wasn’t that interested in their customers. If you’re thinking about ordering, maybe look somewhere else where they actually seem to want your business.

I thought I'd give this

I thought I'd give this place a shot, but the shipping was a nightmare. Everything started off great, the customer service was actually really friendly and helpful. But then they used this weird shipping company called Jitsu. I mean, who even uses them? They couldn’t deliver to my PO Box, which was already a hassle. Then, to make things worse, they didn’t have access to my building’s mailroom. So, what happened? My package just got left outside, right there on the sidewalk, in plain sight. And surprise, surprise, it got stolen. It's really disappointing because the stuff was expensive. It’s like, why not use a more reliable shipping service?

I’ve bought a few things from Quince

I’ve bought a few things from Quince, mainly clothes and accessories. Very good quality and service, with fast delivery. Really happy with the design, fabrics and craftmanship.

For my first order, Quince sent the wrong product.

For my first order, Quince sent the wrong product. It was a present so I needed it quickly. Even after showing them a photo of the mistake, they refused to send the correct item before getting the wrong one back. That is their rule, but it meant I couldn't give the gift on time. I will not order from them agian.

This "company" sells items under many fake names

This "company" sells items under many fake names that look like good quality but are actually cheap junk from China made of 100% polyester. You can send it back to China, but the cost is more than the trash is worth. Instagram still shows ads from these scammers and Paypal does nothing but keep working with them!

I know the company as Quince and I believe I am writing

I know the company as Quince and I believe I am writing a review for it. My experiences (note plural) have been great. Buying, shipping, receiving a nice piece of clothing. Oops, doesn't fit? No worries, repackage, get a shipping label, send it back. As soon as Quince gets the package, you get your refund. Two options, money back to your card, or what I do, keep the money in my Quince "bank" since I know I’ll buy again. Try the pointe pants, the cotton cashmere sweaters, the $50.00 cashmere sweaters, the flats, the leather bags.

I preordered back in February.

I preordered back in February. Quince takes your money right away when you preorder, not when they actualy send it. In early June they emailed everyone saying the item was back in stock and going fast. My order still showed a May 21st ship date. I spoke to customer service and they told me it would ship on June 9th. That didn’t happen. I messaged them again June 10th, no answer. On June 11th I cancled the preorder and just bought the item again since it was available. It shipped the next day. Not great. They kept my cash for months with nothing to show. I did get a refund fast, but they didn’t follow through when it mattered.

Bad customer support. Return rules are weak.

Bad customer support. Return rules are weak. I’ve been waiting for my money back since May 1st and now it’s June 3rd. They said my return got lost. Really?? Then on May 21st, they told me refund was sent. But on June 3rd, still no money! Getting hold of customer service is very hard. The phone number often doesn’t work, and when it does, you can only leave a voicemail. The chat is slow too, sometimes takes half an hour just to explain the problem. And even then, nothing gets fixed. Dealing with Quince is almost impossible. Maybe that’s what they want!

I waited five days after placing my order, and the "tracking"

I waited five days after placing my order, and the "tracking" still shows nothing moving. I regret not paying attention to the bad reviews before buying. They lure you in with cheap prices, but I wouldn't trust them.

I'm amazed this has such low ratings.

I'm amazed this has such low ratings. I've bought many items from Quince and found the quality and price on most things to be good!

Ordered 4 sweaters online. Got

Ordered 4 sweaters online. Got a refund for one, but they charged me for the other three. Tried reaching out to their customer service for an update, but no response at all. Felt like they were just ignoring me. Frustrating to deal with a company that either doesn’t know what it's doing or just doesn't care. Had to go through the hassle of disputing the charge with my credit card company. Waste of time and energy. Wouldn’t recommend them to anyone.

I’ve bought from this company multiple

I’ve bought from this company multiple times and am consistently pleased with the quality, pricing, and customer support. I recently faced a problem where my order was marked delivered but wasn’t on my porch, and they promptly sent a replacement at no extra cost. I would definitely recommend them!

I purchased 4 sweaters.

I purchased 4 sweaters. They refunded one but kept the payment for the other 3. My attempts to reach out through their contact info about my order were ignored. I wouldn't suggest using this company, as they might have either poor service or honesty problems. I had to file a credit card dispute - and I can't get that time back.

Customer service.

Customer service. Couldn’t reach anyone and then found out the "window" to alter delivery address was missed. No confirmation email came, and my account didn’t show the order for nearly a day. Time window shrank from 15 to 10 mins. Despite this, getting a reply via chat, email, or phone remains difficult.

Scam product and company

Just run away. Insepid quality. Scam product. Threadbare sheets. Barely used. See thru to the mattress pad. Holes everywhere. The packing is atrocious! A dirty DHL bag wrapped a million times in tape lol after paying $189 for SHEETS! Sent photos to CS- they offered me $25 off my NEXT purchase! Rude CS. Inferior and fake claims abt their “transparent” pricing. This is all together a generous and brilliant marketing ploy on shit materials to sell you QUALITY that does not exist.

I bought a Mongolian boatneck sweater from Quince.

I bought a Mongolian boatneck sweater from Quince. It's so flimsy, I don't believe it deserves to be called a sweater. Their ad claimed it was ultra soft and warm. Nope! It doesn't seem like cashmere at all. I'm very let down.

The order status didn't update

The order status didn't update with shipping info so no way to track items. Been 2 weeks since I ordered, no updates, account charged. No reply from Customer Service. Bad shopping experience, not worth money. Won't shop here again.

I have been a Quince customer for years

I have been a Quince customer for years. I recently ordered clothes valued at over $300, but they never arrived. Quince insisted the package was delivered, yet I was home all day and no one showed up. Despite informing them within the 7-day return window, they refused to refund me or resend the missing items. Quince lacks customer support. Be cautious of lost mail—you'll still be billed.

I'm so dissapointed with my recent purchase

I'm so dissapointed with my recent purchase from this company. The sweaters I got don't fit well at all, and the cashmere feels really thin. Every size I tried was off, some were way too big, others were way too small. They really need to fix this.

I've been a quince shopper for years.

I've been a quince shopper for years. The service is amazing. When there was a defect, I emailed them and got a replacement or refund. Email is the best way to reach them fast. I've returned items I had for months, never wore, and still had tags, no problem. I never paid a restocking fee. Most negative reviews were about shipping, but it's free so waiting longer is okay. I want free shipping and returns when I shop online. Quality is good for the price. I've paid more for designer pieces with similar quality. The silk and cashmere may pill after a while, but it's still quality. It happens more with pieces I wear often, which is expected. I love the tencil fabric; it's airy and light. I bought shoes, a leather purse, gloves, shorts, and luggage. Overall, I'm a very happy and loyal quince customer.

Quince is a great company!

Quince is a great company! I've bought lots of stuff from them and always liked it. The prices are good and the stuff is nice. I got linen shirts, a dress, and a coat, and they're all still good. I swapped the coat for a different color, no problem. Some people complain about slow shipping, but I don't mind waiting.

I got a cashmere shirt and a silk top from Quince.

I got a cashmere shirt and a silk top from Quince. The shirt was okay, but the top was too thin and boxy. Shipping took ages, around three weeks. They said 6-9 days. Depending on how the shirt holds up, I might buy from them again, but I'm not super impressed.

Got my order in a decent time.

Got my order in a decent time. Thinkin' 'bout the reviews, musta been the holidays messin' stuff up, maybe international shipin' had a say too. Didn't expect much, got a $50 down jacket and a cashmere sweater for $50. Weather's warm now, so ain't tried 'em yet. Jacket's real light, seems alright. Sweater's okay, not super soft, but does the job for the price.