I started the 7 day free trial at 1 AM my time last Friday
I started the 7 day free trial at 1 AM my time last Friday, and guess what, they took 60 dollars TODAY on Thursday at 7 AM. I am no math expert, but that is not 7 days. They said it’s because of their time zone, which I can accept, but if that’s true, the charge should have been 8 PM Thursday their time, not 12 hours earlier.
Their support team is useless and they say they can’t help, which is fine since I can get a refund via paypal. It just feels really shady. On the app, the countdown says my trial ends in 4 hours, yet I was charged 9 hours ago, which is basically fraud. I am sure they will reply with some copy paste, but I read the terms and nothing says they could charge me this early. It only says I have up to 7 days to cancel. 7 days is 168 hours, and it hasn’t even been 160 hours. I don’t recomend this, use Exitlag if you don’t mind paying more. If you try the free trial, use paypal so you can get a refund if this happens to you.
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Válaszolva a következőre Charlotte Young
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