Missacc

I appreciated that the measurements

I appreciated that the measurements showed up when I picked a size. It made things so simple. The dress is gorgeous. I had a hard time looking for a dress for my daughter's wedding. This dress is lovely and delicate in all aspects. My daughter's wedding is on October 26th, 2024. I’m hopeful that by paying more it will get here on time. Thank you!

Awesome dress, super comfy.

Awesome dress, super comfy. I was amazed by the quality. I would surely buy more dresses from missacc. Wore it to a party and got lots of compliments.

Horrible Return Policy

I just wish I would have searched for reviews before I LOST my $170. They are not trying to take the item back and instead offered me $35 to alter it. I live in California. Gas alone would cost $35 to drive down the street to a seamstress. I'm trying to accept the loss but it's infuriating They are no longer responding to my emails.

Got 15% off, delivery came faster than I thought

Got 15% off, delivery came faster than I thought, sizing was just right - item was exactly what I hoped! I like it! Will for sure buy from them again!

Missacc is a scam! Don’t buy from them.

They sent me a wedding dress that is ripping off at the bottom. They are now refusing return even though their website states that return is available within 14 days of arrival. I contacted them on the day I received the dress. It was not a customised product- standard sizing. They are offering 25€ to repair it myself! Quality is scandalous- very cheap fabric, irritating skin. The dress looks nothing like on the website. Communication with customer service is only via email and return is impossible. Don’t ever buy from Missacc! They will just add stress to your already stressful wedding day.

The clothes I’ve ordered from this company

The clothes I’ve ordered from this company are always of good quality and exactly as described. They consistently arrive on the promised date, and I haven’t been disapointed with any of my purchases.

I had no prior experience with online shopping.

I had no prior experience with online shopping. This was a crucial buy, my wedding dress. The whole experience was smooth, and I could always reach out for help. When I got my dress, it matched exactly what I saw online and what I hoped for. It fit just right, making my dream wedding dress a reality. Thanks for fulfilling all my hopes.

SORRY

THEY ARE SCAMMERS! THE PURCHASED ITEM WAS NOT THE SAME AS ADVERTISED AND YOU HAVE TO BEG FOR A REFUND. I HAVE YET TO RECEIVE MY REFUND, AND I HAVE RETURNED MY ITEM.

I ordered a custom dress and I'm quite satisfied

I ordered a custom dress and I'm quite satisfied with the customer service, delivery, and the dress's quality. For the price, it’s very good. The dress has the quality you’d expect from a high-end bridal store. The shoes are nicely crafted, comfortable, and I just got another pair. I would definitely suggest Missacc.

Poor Quality. Exorbitant Postage Fee &No refund system

This company is the worst I've dealt with EVER! Firstly, the dresses are cheaply made and of extremely poor quality. I paid $190 for a dress that was not even worth $20! Plus postage of $40, so in total $230. The dress was horrible! I asked them if i can return and get a refund and that's when the nightmare started. They were refusing and asking me to please keep the dress and they will give me a voucher of $50 to spend on another dress. I told them I didn't want another dress ever from them! Their dresses are just nasty. Don't waste your time. Trust me when I say this. Those reviews that are good are from them. I don't believe they are genuine reviews. Their dresses are just awful. I was buying it for a wedding and what a nightmare to deal with these jokers. Trust me this is the worst buy I've had ever. Absolute rubbish. How they are getting away with this is what has me stumped? How? Stay well away from this company. Scammers! They just take take take.

The quality is good, sizes are always the same

The quality is good, sizes are always the same, and I like finding dresses that are different on the internet.

Low Quality Dress & Slow Customer Service

*ORDER AT YOUR OWN RISK* Save your money and time. I ordered a a bridesmaid dress and was really disappointed with the quality of the material and the style did not fit like how it was advertised online. I reached out to customer service to start my return and they've been slow to respond and process my return. As far as returns go, here's what I was told my options were: 1. Keep the item and they create a 45USD coupon code for me, which can be applied to your future purchases at Missacc. 2. Keep the item, and they'd offer a 32USD refund (order total was 147.55USD). 3. Start a return to get the refund of the item value (product refund will be processed only after we received your returned parcel). - The original shipping fee, coupon discount and a 10% restocking fee would be deducted from the order amount. Also, if any customs duties are incurred, the customs fees will be borne by me. At this point I'd be lucky enough if I get half my money back.. This was my first time ordering from them and I will not be ordering again.

I like the range of colors and photo choices

I like the range of colors and photo choices, plus the custom sizes for dresses, given that every body is different. The measuring guide was clear and placing the order was quick and easy.

My dress was better than I thought it would be.

My dress was better than I thought it would be. The craftsmanship and fabrics used are really great. Definitely worth the cost. I am very pleased with my buy and will suggest it to friends. Thanks!

HORRIBLE SCAM COMPANY

I purchased a dress from Missacc for a wedding and it came poorly made and smelled terrible. I emailed and requested a FULL refund because I was within the 14 day return policy and still keep getting the run around. First it was why do you want to return then it was can you send us pictures. After a few days go by they email again with proposals of what they can offer which does not include a FULL refund. This is RIDICULOUS!!! $168 that I will not get back. If you are looking for a dress DO NOT BUY FROM THIS COMPANY because you WILL NOT get your FULL refund back even if you are within the 14 day window. Please spread the word for others so that they don’t have to deal with this terrible company!!

Scammers !!!

They send a dress that would cost them about $4 to try and get out of the legality of a product being sent and then never refund when you contest it. I paid $300 for dress that is a rag. They are absolutely scammers. Do not buy from them !!!

Cheap quality and can't return it!

I bought a cocktail dress from them. What arrived does match the description and fits, but it appears cheap, isn't well made, and I can't even zip it up because the zipper gets stuck at the waist. I contacted them with a return request but having now read reviews, I do not expect to get anything back and filed a dispute claim with Paypal. Do not order from them, buyer beware!

The dress turned out lovely and fit just right

The dress turned out lovely and fit just right, especially since it was made to my exact measurements. I’m very pleased and strongly recommend missacc.

Restocking fee!

Don't risk it by buying from this company. They state a "No Hassle returns"... They will keep 30% of your refund for " Restocking fees" What the??? Never heard of this before. On top of shipping fees. Buy from a trusted company with good reviews.

Terrible experience!

missacc is terrible website! The dress came really small and sleeves are super narrow, cant even try&Impossible to return, very disappointing. Customer service don't exist. Stay away!!! Where is my 220$ ??

Great dress!

Great dress! I was really nervous about buying online. Not just for size, but also for quality. But this dress met my expectations. I'm very pleased! Thanks!

My wedding is a perfect fit

My wedding is a perfect fit, customer service is also amazing. The quality was better than I imagined and the fabric was just stunning! Thanks a lot!

DO NOT BUY FROM THIS SELLER MISSACC THEY DO NOT HAVE REFUNDS AND DRESSES ARE NOT AS DESCRIBED

BUYERS PLEASE BE AWARE NEVER PURCHASE NOTHING FROM THIS MISSACC VENDOR. THEY DO NOT REFUND- THEY ARE FRAUDULENT SELLER. DON'T MAKE THIS MISTAKE LIKE ME THAT THEY HAVE A 14 DAY REFUND AND THEY ARE NOTHING BUT A FRAUD.

THIEVES

Purchased two dresses. Neither one fit, measurements were off and neither one looked like their advertised picture. This is clearly false and deceptive advertising. Both dresses that arrived were made of very shiny costume satin, not even close to their pictures. They declined a return and refund. They send me an email stating that they would do the return if I took down my negative reviews and paid for original shipping costs. I declined. I spent over two hundred dollars. Why are these thieves allowed to do business in the U.S.? There are thousands of similar reviews - just wish I read them before purchasing this trash. Where is the consumer protection??

Bought a flower girl dress for my granddaughter.

Bought a flower girl dress for my granddaughter. The dress is stunning and fits just right. The quality of the work on the dress was beyond what I thought. My granddaughter looks so cute in her dress. I rate the dress 5 stars. Thanks, missacc.

Do not buy from this company

This company sent a dress that did not mirror the photo on their website. After finding another dress and completing my ceremony, I reached out to them to complete a return. They offered me a slight refund and a discount code. I explained that I wanted a full refund as the dress did not match the description on their site. I was told it was past the 14 return period and their offer was the best they could do. I explained that they return policy did not mention returning the dress if it did not look like the dress in their pictures and I requested contact information for a supervisor or customer relations so I could discuss the matter further. Katie then began ignoring me completely. I continued to follow up every few days without response.

Wonderful service, especially with the chat support.

Wonderful service, especially with the chat support. I suggest opening an account; it makes tracking your order much simpler. I'm grateful for the speedy chat helpers who assisted with my order. Initially, I placed an order as a guest and didn't receive confirmation, so I thought my payment went through. In the end, everything was fixed, and now I’m excited to get my beautiful dress!

THIS COMPANY SUCKS

Do not ever order from this company! Not only is my dress too big but the material looks cheap as hell! You couldn’t wear this dress to an 8th grade graduation party without someone asking which Walmart you got the dress from. I’ve been trying to return my dress for 8 days now and Missaac is dragging their feet to try to get me to day 14 so I don’t get the refund. Once I threatened legal action and said I’d post a negative review, they sent the return slip. They asked me not to write this review and they would waive the restocking fee of 10%, that’s how much they don’t want you to know THEY SUCK. The website says FREE AND EASY returns. It has not been that AT ALL! FALSE ADVERTISING! A customer service rep named Katie is who drug her feet for 5 days. Now I’m dealing with someone named Monica who is the one that sent me the return info. I’ve requested to speak with the manager and NOT Monica 3 times now and they haven’t put me in touch. My advice is to threaten legal action at the jump so you don’t have to go through all this back and forth nonsense (which- btw- was them asking me to take measurements and pictures of my body/the dress so they could confirm the dress was actually too big). Do not waste your time with Missaac. I promise you, nothing in their store is work the headache that comes along with it. Trust me!

The site was easy to navigate

The site was easy to navigate, and prices were reasonable. Offering a wide variety of colors is awesome and helps your business stand out. Many people, especially older ones getting married again, prefer colors other than white. Offering all dresses in multiple colors could attract more customers to your site.

Unsatisfied

I bought a wedding dress on this website for $187.00. Yaay I was so excited to try the dress on it took 3 1/2 weeks to get to me. The top of the dress is sewn lopsided and the lace arms are think scratchy material. The website states clearly on the bottom they have "easy returns" first email I sent did not get responded to for 3 days then they said for me "to get it altered, " that wasn't the problem. Then they said I just would like to return it so 5 emails later they gave me return address told me to please don't return just keep the dress and they would get me a quarter of the price toward another dress.. So I'm getting married and spent half my budget and they don't are to make it right I would never have bought a wedding dress online had I known they treat there customers like this