Bumper.com

Great data, watch auto renew

I love how fast the VIN decodes and the AI summary nails the big stuff. Still annoyed I missed the trial auto renew once. Worth it now that I search plates weekly.

Quick cancel help by phone

Support answered in under 2 minutes, walked me through canceling the trial and explained report differences clearly. Courteous and crisp, no upsell pressure.

One red flag found

Scrolling the report, I hit a prior accident note. My stomach dropped, then relief. I walked away from that deal.

VIN lookup was simple

Created an account, entered the VIN, and got a clean report in minutes. Navigation felt intuitive with no fluff. Good mobile experience too.

Prompt help on billing

I forgot to cancel. Support replied same day, explained the subscription clearly, and pro-rated a refund. Friendly tone, no scripts, problem solved.

Felt confident buying

Seeing the lien status and past damage info calmed my nerves. After the report, I negotiated better and drove away happy with my decision.

easy vin search start

Bumper.com sign-up took seconds. The interface is crisp, and the first VIN lookup walked me through filters without friction. Learning curve was basically zero.

These people are thieves

They lied about my refund so now they’ll have my money for over 20 days they swore up and down they had already processed it

Scam

Bumper.com subscribed me for 1 dollar monthly membership without my consent as I found in the notification email. Later they charged me 30 dollars without any prior notice. And they deny to remove payment methods from the account.

Scam Billing — Don’t Fall for the $1 Trial

Bumper.com lures you in with a $1 trial but then starts charging $29.53 every month without clear consent or any notice. My husband never authorized a subscription, and never received a single email or billing alert. He caught the charges months later, and customer service only refunded two months, hiding behind their “policy.” It feels designed to trap people into ongoing charges they didn’t agree to. This company is not transparent and not trustworthy. I’ve filed a fraud claim with my credit-card company and want to warn others before they end up in the same situation. Avoid Bumper.com.

I don’t want your service anymore

I don’t want your service anymore, please remove me and stop charging my card again. I do not need this servise, just take me off your list right away.

You couldn’t give me any real info about the car.

You couldn’t give me any real info about the car. Just the model and year, which I already knew. I asked if it had a salvage title or was in good condition, but you didn’t answer. That’s why I ended my membership I had only just begun.

The agent was friendly and easy to talk to.

The agent was friendly and easy to talk to. I got my payment back quickly without any problem. Very glad with the service provided.

We have dealt with ongoing charges again and again.

We have dealt with ongoing charges again and again. Ended a subscription in April but they keep taking monthly feees from a closed account.

Total Scam.

I paid for just one report and made sure not to select the monthly plan, because i only wanted a single Report. Without telling me or asking, they linked some digital wallet to my Credit card and started charging 24.99 every month, which is 3 times the price of one report. After i was told about that digital wallet, i had it removed and ordered a new credit card. Still, even with a brand new card and new code, they kept charging me for months until i finally noticed it. To make things worse, the report i recieved was useless, it mostly shows what service is recomended, not what was really done on our car. Car fax gives way better info and does not use shady tricks. Also, the phone line they give you has no way to talk with a real person.

Keeps you waiting for like 5 minutes just to load.

Keeps you waiting for like 5 minutes just to load. Then it says it can only show the results if you enter your email... after you finally do that it jumps right to "we also need your credit card info" page.

Scam

Requested value in my RV, after the web site checked my vin said I must create a account to get the information and pay a membership fee, which I did. The only info they gave me was the name of my RV and the state where it was registered, which I already knew. A SCAM & A RIPOFF!!!

I got no details for the VIN # I gave them and no guidance

I got no details for the VIN # I gave them and no guidance on what to do next was offered, no effort to provide the info I asked for.

Deceptive

Not only did the report not provide the details I was expecting, but they charged me on the first day of a free 7-day trial. I contacted them immediately to ask for a refund and they ignored me. It's false advertising to say your customer gets a trial but charge them anyway. Doesn't matter whether it's $1 or $100. Just be honest. Glad I didn't try the 2nd-level subscription, because the charge wouldn't have been nominal.

Phone support was really good.

Phone support was really good. They solved my issue fast. It was nice to talk to a real person instead of those never-ending automated messages. I would definetly use this service again.

I noticed a bit of rust on my Buick

I noticed a bit of rust on my Buick, and Bumper told me my car came from the north east. Their customer support was really good when I had questions about billing.

Total ripoff, they only want to take $40

Total ripoff, they only want to take $40 from you just to give access to public info. Not worth it at all and feels like a cheat.

They are not really helpful and only care about getting money.

They are not really helpful and only care about getting money. On thier site, you can't find any button to remove your account or take off the card they save as main payment. Don't go for their deal, they show $1 for 7 days but then take $27.99 every month. I made sure to stop the plan after I got my car report, but still they billed me for 2 more months. Lucky I caught it, and I hope no one else gets tricked like me. Just be carefull.

BEWARE OF SCAM!

What bumper.com is doing is a classic scam. Their so-called reports are absolutely worthless, as you don't get any useful information. The subscription is an even bigger scam. Be careful! Stay away from them—don’t waste your time or money

I signed up for their service with a $1 trial for the first month

I signed up for their service with a $1 trial for the first month, and after that, I was supposed to be charged $27.99 unless I canceled. However, just a week later, they charged my PayPal account. I emailed them asking for a refund, but all they did was cancel my subscription. No one responded to my refund request. I didn’t even get the info I was looking for when I initially signed up for their service. Also, calling their phone number doesn’t help because there’s no representative to talk to.

Misleading advertising

I accessed Bumper to get a one time value estimate for my RV. I paid the initial nominal cost with the assumption that it was a one time cost and I'd need to pay more if I wanted more information from Bumper. I was then charged $30.87 for a monthly subscription. I cancelled it immediately and requested a refund. I have not received a refund and just got a canned response.

Terrible experience

Terrible experience – they asked for the vehicle VIN and their website looked like it was making a report. Then I had to pick a membership type and selected only one report. After $31.99 was charged to my PayPal and showed paid, I checked my account and saw nothing. I didn’t want to enter the VIN again because I feared another charge. I called but no one answered, so I decided to cancel. Later I learned it’s just a fee for future reports! Now I lost $32 and I suppose this is how they earn their money?

Wanted to find history for my car.

Wanted to find history for my car. Ended up signing up without knowing. No details were given. They took $5 from me.

These people are just crooks.

These people are just crooks. They take your payment details and charge you without any receipt, invoice, or warning. Watch out for the so-called one-time report. They'll keep charging you. Their car reports are confusing and hard to understand. The worst decision I made was using them. Do yourself a favor and stay away from this website.

I found bumper.com to be very useful

I found bumper.com to be very useful for getting the information I needed to buy and sell my cars. I will be using them again.