AudienHearing.com

exchange approved after photos

Support replied next day, asked for pictures, and sent a replacement once approved. Professional tone, clear steps. Took a few days, but resolved.

big boost, fit took fiddling

Felt excited at the volume lift but needed different tips and wax guards to stop feedback. Satisfied now that I’ve dialed them in.

finally hear the tv

Ordering was simple, the quick-start card made setup easy, and the boost on dialogue is real. Charged overnight and got through a full day. Huge difference for me.

Due to my husband's major hearing loss

Due to my husband's major hearing loss, he couldn't use Audien's hearing aids, but their customer service was fantastic, assisting us with the return and refund process. We strongly recommend the company.

I reached out to the company through text

I reached out to the company through text, and it took 9 days for anyone to reply. I am having issues with the TV and the sounds competing. I moved to a room where the heater fan isn't as loud, and they work okay, but not great. I still have a hard time hearing my son talk when I'm also trying to listen to the TV. I've tried all the different settings on my Atom 2 pro, but the company only suggested trying them again, which I already did. On the positive side, setting them up and using them is really simple. I'd rate the sound quality at about 92%. I'm also having some trouble with the ear that had 3 surgeries about 50 years ago since my ear canal sweats when I wear the hearing aid, even though the room temperature is just 64°.

The hearing aids have been a real help for my mom

The hearing aids have been a real help for my mom, who is 97. She never used them before, but now she can join in on conversations. The company has been great to deal with when one of the aids broke. They quickly sent a replacement.

My hearing aids didn't fit

My hearing aids didn't fit, my ears are small. So I reached out to Audien. They were really great. They sent me a smaller size. They were so nice and helpful. I'm waiting for my new pair. Can't wait for them to arrive. Thanks to everyone who helped me out.

I have used other brands

I have used other brands, and this hearing aid is the best for the price. It fits your left or right ear without you needing to check which one to use. And the sound quality is very good.

This company's hearing aids are great.

This company's hearing aids are great. They really help me hear better, like when I watch TV or talk to my wife. They've made a big difference in my life.

My week hearing has been really

My week hearing has been really helped and for a cost I could afford. Customer service has really helped teach this old fool how to clean units. I am very satisfied with purchase and still learning how to deal with feedback noise.

My experience with the company was okay.

My experience with the company was okay. I got the Atom Pro 1 but they didn't fit right because my ear canals are narrow. I called customer service and Kevin helped me exchange them for the Atom Pro 2 for a small fee. Kevin was quick, nice, polite, and knew his stuff. I'll get the Atom Pro 2 soon.

I've just started using my aids for a week.

I've just started using my aids for a week. I wasn't too pleased and felt kinda impatient fitting them in my ear. That's 80% sorted now. Only downer is they don't offer different colors. I'm a black lady and wanted a darker one. Apart from that, it's going fine.

The company's response to

The company's response to my issue was disappointing. I received the product quickly, but unfortunately, it didn't fit me well—it was too big. I followed their refund guarantee policy by notifying Ausdien within hours of the product's arrival that I needed to return it. However, despite my efforts to reach out through their website, phone number, emails, and even tweets, I received no response. It's frustrating because they claim to have a refund policy, but they didn't honor it or even respond to my requests to start the refund process. In my opinion, this lack of response makes them seem like a scam company. They may send out products, but their refund policy appears to be a lie if they don't respond when customers try to utilize it.

I've been begging them

I've been begging them for a receipt for my insurance for a solid month – asked them four times, count 'em, four! And still no email in sight. Talk about frustrating. If they're dropping the ball this hard on a receipt, I shudder to think about what'll happen if I have a real issue with something. Not off to a great start in the customer service game, that's for sure.

Atom things are a mixed bag

Atom things are a mixed bag. They do the job when they decide to cooperate, but that high-pitched squealing and the noise overload from roads and wind? Way too much to handle. Ended up tossing them in only when things get chaotic around me. And guess what? One of them decided to clock out. Both charge up fine, but one's playing hooky. Called up customer service, or went to their online hangout, and they pointed me to some computer service that wants me to pay a buck to join. Not my cup of tea. Now I'm rolling with just one in my worst ear. Not the symphony of sound I signed up for, that's for sure.

My Atom Pro experience

My Atom Pro experience was a rollercoaster. Bought 'em in October, but they were like ear-muffs on my tiny ears. Hit 'em up to return, and it's like waiting for a snail to reply – took nearly a week. Decided to drop an extra $80 on the BTE ones, got 'em in November, and bam! By the end of the month, the left ear's tube decided it was done with life. Now, they want me to cough up another $99 for a replacement. Seriously? Not thrilled about shelling out more cash for something that might pull the same stunt in 30 days. Major bummer.