Zwift.com

Zwift sold their static bike trainer (made by Jet Black) with a choice of cassette for different speeds. They didn’t mention that the cassette won’t work with Campagnolo, like my 10-speed. I bought a device that’s meant to fix shifting spacing but didn’t. So, my options were erg mode or a noisy drivetrain that kept slipping. I found this annoying. The software also had many issues. I had to update my graphics drivers, which was tough. The hub was always slow and had problems with Bluetooth connection. I couldn’t connect the HRM when the hub was linked. (I think you should be able to connect the HRM to the hub, but it never worked.) I liked the virtual races with real people but got bored of the game-like virtual settings. Overall, the interface wasn’t easy to use, especially when working hard. Selecting and keeping erg mode was annoying. I read many Zwift reviews, but none mentioned these problems. I guess reviews are often biased.

RUN, RUN don’t walk away from this app. I can’t ride anymore after 40 years of biking and a year using Zwift. I need to cancel. I have tried the online way, emailed and chat box. It seems there is no "customer service cancellation" available. They keep taking my money for services I don’t need anymore, but I will keep trying to cancel in every way possible.