RunawayTheLabel

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I ordered the wrong dress size by mistake

I ordered the wrong dress size by mistake and emailed customer service today, expecting it to be hard and take a long time to sort out (because of past issues with many other online shops). But I was surprised quickly, when Mia replied fast and kindly (I noticed she has many great reviews too). This made me want to buy from Runaway the Label more often, just because of this. Mia is wonderful and I hope she gets all the praise she deserves.

The service was great and the team was really nice.

The service was great and the team was really nice. The delivery was super fast! I bought a Calista Green dress in two sizes because I wasn’t sure which one would work for me. With the help of the team, I managed to send back the one I didn't wear. The dress looked lovely, and I got lots of compliments at the wedding I attended. I will surely shop here again!

Very pleased with the product and service.

Very pleased with the product and service. I often buy clothes from Runaway the label and before the last order everything went smooth. There was a small problem with the last delivery but Mia from customer support handled it straight away and fixed it the very next day. I was quite happy with how it was dealt with. Thanks Mia

I lost my store credit and contacted the sales team

I lost my store credit and contacted the sales team, got an answer quick. Mia was the one helping me and she did a good job, taking care of it fast. It was nice to get such nice support, 'specially since not all brands do this well – makes me keen to shop at Runaway The Label again!

Bought a Dress needed for an event quickly

Bought a Dress needed for an event quickly & realized it may not arrive in time. Bought standard shipping & emailed customer service to see if I could pay for upgrade to express. The kind customer service agent upgraded me for free! So thankful for this experience!

I ordered bridesmaids dresses from Runaway

I ordered bridesmaids dresses from Runaway and they look beautiful. The dresses feel high quality, and the lemon color is amazing. Delivery was fast, and Mia was helpful when I had to return something. I’m excited to see my friends in them on the wedding day!

The quality is cheep for the price you pay.

The quality is cheep for the price you pay. I bought lots of clothes during the mid year sale. First timer but won't shop here again. I'd prefer to spend same or more elsewhere for better quality clothes. One good thing is they ship fast, so it comes quick.

I am really happy with the dress I purchased.

I am really happy with the dress I purchased. I needed to request an exchange, and the customer service was great. They replied fast and were very friendly and supportive. The clothes are made of excellent quality! I highly recommend them!

I've bought from Runaway a few times

I've bought from Runaway a few times & found their stuff cool, special & well made. My last buy had a hiccup with one piece not available. Their CS team emailed me fast to fix it, switched the item to my pick & sent it quick. Legands

I recently returned a product and was really happy with the great customer service.

I recently returned a product and was really happy with the great customer service. Mia helped me a lot from beginning to end. It’s not often you get such an easy and nice experience nowadays! Thanks again Mia.

Fast replies to all my queries and always had

Fast replies to all my queries and always had a plan ready to go! Really appreciate your help and how you stayed on top of everything. It's good to know I can rely on you when needed. Thanks again!

I just returned an item and really liked the great customer service.

I just returned an item and really liked the great customer service. Mia helped me a lot from beginning to end. It’s not often you get such an easy and nice experience nowadays! Thanks again Mia.

gorgeous clothes

Not only does this brand have gorgeous clothes but they also have amazing customer service! My clothing came quick and in perfect condition! I cannot wait to show off my new cloths!

At first, I got the wrong order.

At first, I got the wrong order. Mia and Lucy were really kind and quickly sent me the return label and a new dress. The dress is gorgeous and the customer service was great.

I've bought a few things from

I've bought a few things from Runaway and am always so pleased with the quality. Their customer service is just as good as their clothes too. Always a plesant experience.

The company, especially Christina

The company, especially Christina, was very helpful on the live chat. I recommend talking to them there. They helped me a lot and I had a good experience. Thank you.

Mia was really helpful and replied very fast

Mia was really helpful and replied very fast, fixed a small problem in less than an hour. She made the whole process simple and clear, which I really appreciated.

Bought the Annika maxi dress in pink – wow, it looks amazing.

Bought the Annika maxi dress in pink – wow, it looks amazing. The quality is really good and it came quickly. I'm excited to wear it on my trip abroad.

Realy good

Grate cumpany! Realy good custumer servise. Fas delivry. Very happy with my dres. Thay're grate to deal with. Tanks for making it so ezy.

Hi, good service. I had a problem with

Hi, good service. I had a problem with a product and they quickly took care of it. Really appreciated. thanks Megan

Support team was really nice!

Support team was really nice! They got back to me fast when I asked about my item and it all got figgured out :)

I'm satisfied with my shopping experience, enjoying most of my outfits

Overall, I'm satisfied with my shopping experience, enjoying most of my outfits. However, returning items internationally has been a challenge. The process of returning just one outfit for store credit has proven difficult, highlighting the need for improved international return procedures. Despite this inconvenience, I appreciate the quality of the clothing and the overall shopping experience.

The online customer service was great.

The online customer service was great. I wasn't pleased with the delay in telling me that one item in my cart was out of stock. They need a faster system so customers aren't let down. But they quickly refunded me and sent my other items right away. I'll be buying from here again.

Wow! Wow! This company

Wow! Wow! This company is awesome! I always get a little unsure when I order from abroad, but this dress is amazing! It looks just like the picture! And the price isn't bad either! I'll definitely order from here again! Thank you for a great buy and an amazing dress!

Great customer service!

Great customer service! Christina replied to my email quickly when I talked about my refund credit. She made everything easy, truly a helper. I value how much runaway cares about its customers and handles things with such kindness.

Quick delivery and lovely item.

Quick delivery and lovely item. I ordered the Nammos dress and while it apears white in the picture, it really is more of a sand color just like the description says. Still, it's one of the nicest dresses I have.

After an issue with the discount code I received

After an issue with the discount code I received, the team at Runaway helped me fix the problem and apply the discount. The person I talked to was very calm and kind. It really made my day!

The clothes are alright.

The clothes are alright. It varies. I got a skirt that was nice and looked like the picture. But a bodysuit looked cheap. It's hit or miss. If you're in America, be cautious because returns go all the way to Australia.

Company's quality isn't too great

Company's quality isn't too great for the price and no refunds, just store credit. Also, you gotta pay to return stuff. Honestly, Shien has better policies.

This website looked good for a while

This website looked good for a while, but buying was a mistake. Items are low quality for the price, seem cheap, and returns are hard. Ship back to Australia, costs a ton from the US, not worth it, waste of money. One item is bad but they're picky without seeing it. This company feels like a scam, avoid it!