BloomingDales.com

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I would like to give five stars

I would like to give five stars to a sales agent Mehdi who was so profesional and gave us great advice while we were looking for home fragrance in the Culti collection. And also to Mohamed at the cashier who was as well so helpful and made us feel like valued customers. Thank you guys for your perfect service.

Best customer service experience!

Best customer service experience! Despite a lost package, the agent swiftly resolved the issue without any hassle. Highly impressed with their efficiency and dedication to customer satisfaction.

I enjoy shopping at Bloomingdale's

I enjoy shopping at Bloomingdale's but not happy with their store hours. They close an hour before the mall does.

I bought shoes online.

I bought shoes online. The box had the right size, but shoes inside were 1/2 size smaller. They don't do online exchanges. I had to return them. Instead of refund, got a store gift card. Asked for refund to card. They said they would void card and refund to card. Waited 1.5 weeks. No credit. Called back. No record of credit or card. Had to make 3 calls. Issue not fixed. Won't shop there again.

Don't join their loyalty program!

Don't join their loyalty program! I ordered a dress with a $200 reward I had, they canceled the order due to not having the inventory and then refused to give me my reward back.

Purchased a purse online and encountered

Purchased a purse online and encountered a frustrating issue where my card was charged three times. Received an email citing a verification problem, prompting me to make a call. Upon calling, I went through the verification process only to be informed that the item was out of stock. Subsequent calls led to a conversation with "Betty S- 183140," who suggested purchasing the item in-store for a price adjustment. However, her demeanor was unprofessional and she responded with snarky chuckles when I raised concerns about bait and switch tactics. Despite explaining my dissatisfaction with her sarcastic tone, I requested the company to honor the sale from their physical stores. Overall, the customer service experience with "Betty S- 183140" was highly disappointing and lacking in professionalism.

Bloomingdale's holds onto refund funds

Bloomingdale's holds onto refund funds for an extended period, causing frustration. The customer service quality is subpar, and the loyalty points system is not satisfactory. When exchanging items, the company takes an excessively long time, up to a month or more, to refund loyalty points. Complaint emails provide inconsistent responses, creating a sense of deception. This practice seems questionable, as they retain refund money for over 30 days, and in some cases, fail to replace loyalty points. Given the high prices, exploring alternatives like Nordstrom or other options might be a more prudent choice.

HORRIBLE! I decided to make an

HORRIBLE! I decided to make an online purchase, and they quickly roped me into their "Loyalist" club with the promise of a $25 discount on my first buy. I signed up, only to find out it didn't actually work. I contacted customer service for an explanation, and they told me to wait until tomorrow. Apparently, I could redeem the voucher online or in-store. I visited the Boca Raton store, and surprise, it still didn't work! I called customer service again, and they insisted it would work TOMORROW! What a bunch of deceivers! Won't be setting foot in Bloomingdale's ever again!

I purchased Uggs for my daughter's

I purchased Uggs for my daughter's Christmas gift. Initially, all seemed well with a confirmation email. However, a week later, I was informed of a delay until January. To my dismay, another email pushed the delivery to February. This service is disappointing, and I doubt the boots will arrive in time for winter. Bloomingdale's won't have my business again. Now, I'm advised to cancel my order and select an alternative pair. It's disheartening to witness a decline in American customer service standards.

Attracted by a 15% discount for new buyers

Attracted by a 15% discount for new buyers, I added a gold chain on sale for $3200 to the cart. But the 15% promo code never came (kept getting notices that the site is under maintenence!!??). Right after the sale ended (and the chain’s price in the cart jumped by $900), the 15% cupon finaly arrived!!. Bllooomingdale (now just like Macy's) is not a reliable or honest seller anymore. Save yourself the trouble and don't shop there.

Be cautious when buying as a regular customer.

Be cautious when buying as a regular customer. Even without using rewards, they'll withhold funds from your returns. I received $74 back instead of $100 twice. Misleading business methods. I won't shop at Bloomingdales again.