Abercrombie & Fitch

You won't believe what happened. I stumbled upon this item on Google, and it was only available from this company. I admit, the bad reviews had me second-guessing myself for a bit. But, what the heck, I decided to take the plunge and placed my order late Saturday night. Fast forward to today, and guess what? My package arrived with Royal Mail! I couldn't believe my eyes when I saw it. It's perfect, just what I wanted. All those worries about it not showing up vanished in an instant. I’m really thrilled that it actually came through! Big thanks to the company for getting it right.

Abercrombie charged me 400 USD too much, and when I pointed this out, the customer service agent was quite sympathetic. However, even though they admitted it was their fault, they couldn’t issue a refund because it was beyond their rules, and there was no higher authority to appeal to. Avoid them, as you won’t get any assistance if things go awry; customer service is helpless in these situations.

I ordered 2 products, but they never arrived. I reached out to customer service and they promised to look into it. When I called again, they had no record of my previous call and the items were out of stock. The agent said there was nothing they could do. Very poor customer service. I was pleased to rediscover Abercrombie after a long time, but now I’ll be looking elsewhere.