Fivelakeslawgroup.com

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My interactions with Gerardo and Pauline have been exceptionally positive

My interactions with Gerardo and Pauline have been exceptionally positive. They've been instrumental in ensuring I understand what lies ahead in the coming months as I embark on this process. Although it's just the initial stages, I am thoroughly impressed with their professionalism and dedication to customer service. Their guidance has already made this journey feel more manageable, and I look forward to continuing to work with them.

Facing tough money problems is always hard.

Facing tough money problems is always hard. After talking on the phone, I can’t explain the sense of calm that comes when you realize that brighter days are coming. Big thanks to all the people who helped, and those who keep helping a family find financial independence. The team is very easy to get along with; they clarify everything well and make you feel secure in the plan.

I placed my trust in 5 Lakes

I placed my trust in 5 Lakes to handle everything for me, and I feel they did a good job. It took me a bit to gather enough money into the account to start making payments, but I'm optimistic about resolving my debt with their assistance.

This company has really good customer service!

This company has really good customer service! All the people are super nice and explain everything well. Even though it can be a bit uncomfortable, everyone I talked to made me feel comfortable and looked after.

Steve Remington was great!

Steve Remington was great! He knew his business and explained things clearly and precisely. Was pacient as we asked many questions and made sure we understood the answers. Made everything simple and clear!

Great to see progress on my credit payoff.

Great to see progress on my credit payoff. I hope it keeps moving forward. After October, we plan to add more money each month to speed things up.

I'm impressed by the fact

I'm impressed by the fact that we are kept in the loop but not bothered by creditor calls. It's a significant load of stress off our minds!

Kelli was amazingg and made for a great experience!

Kelli was amazingg and made for a great experience! She explained everything and made it an eazy process!

So far, I’ve had a good experience.

So far, I’ve had a good experience. Steven has been very detailed, polite, and understanding while assisting me with this process. Overall, the customer service has been good and I now feel at ease going through this experience.

James did a really good job.

James did a really good job. He listened to me well and understood my problems. He was patient and kind. We talked for a long time, but I feel hopeful about getting rid of my debts now. Thanks, James.

I don't like it when I ask

I don't like it when I ask about the price and they don't answer. They started at $35 a month and now it's $85. How does it go up so much? There's always a catch with everything.

BE CAREFUL!!!! Need attorney just to read agreement

To start, I DO NOT RECOMMEND THIS COMPANY. Why? I was in financial hardship of my own stupidity and decided to give them a try for Credit Card debt relief. They were open and honest about the whole process during onboarding except for 1 detail. THEIR FEES!!! When they get a resolution offer for you, and you agree, they take a 27% cut. Was this described during onboarding. NOPE. This isn't 27% off the resolution offer either. They take it from the original full balance when you signed up!!! Also, not discussed. I know you have to make money and I’m okay with that but 27%? When you’re talking debt that is as much as a car. That is a lot of money. Talk about “makin it rain”. They make the deal sound good by saying you pay a low APR and us peasants have no clue how that works except 6% seems like a good deal. Was it in the paperwork during onboarding? Yes. Do you need a magnifying glass and an attorney to read it? YES!!! It was my own stupidity to trust a business like this without fully going over the agreement. The old ways still take effect today people. If it sounds too good to be true, IT IS!!! Side note. I received an offer letter for half what I owed directly from the creditor. I could have agreed to that and their payment plan for a lot less and without my credit bombing too much. To end, you don’t need to make the same mistake I did. You see, the tactic is the waiting game. They will take something rather than nothing and if you wait long enough, they will start contacting you with a lower amount and less of a hit on your credit. Jimmy