Beware of This Service: Misleading Promises, Poor Customer Support, and Financial Stress
I initially signed up for this service with high hopes, enticed by their promise of a dedicated coach to help guide me through the process. The person who originally contacted me was fantastic—she convinced me that this service was exactly what I needed to grow my business. However, after signing up, I was shocked to find that instead of the coach I was promised, I was assigned a remote assistant with a foreign accent, which was a completely different experience than what I was led to expect. While I did sign up for a one-year, one-time payment plan, I was blindsided when they charged me 56 days after the annual renewal payment was due. This unexpected charge put me in a very stressful financial situation, leaving me unable to pay my mortgage. When I reached out to them, desperate for a refund, they were incredibly unhelpful and simply cited "policy" as the reason for refusing my request. Despite their claim of handling matters on a case-by-case basis, they showed minimal empathy or understanding for my situation. I had to practically beg and humiliate myself, explaining that I was living paycheck to paycheck and that this charge was going to have severe consequences for me. Only after this did they agree to a partial refund, but not without forcing me into another one-year contract at over $200 a month. There was no option for a cancellation fee, very minimal flexibility—just a demand to continue paying them. This entire experience has left me severely stressed, $200 short on my mortgage, and locked into a contract with a company that clearly cares more about squeezing money out of their customers than providing genuine support or understanding. To add insult to injury, I even told them how effective their service was—I got one of my first listings through their book—yet they still showed no concern for my financial well-being or my request to cancel. In short, while the service itself might deliver results, the customer service is downright appalling. They lured me in with false promises, caused me financial distress, and then trapped me in a contract that I didn’t want to be in. I cannot in good conscience recommend this service to anyone who values transparent communication, financial stability, and decent customer support.
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Válaszolva a következőre Trung "David" Nguyen
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