Gelato.com Értékelések - 204

I used to be a big fan

I used to be a big fan of Gelato, but lately, things have gone downhill. They keep sending out emails about price cuts, but in reality, they've sneakily bumped up prices a lot. Both of my main products have gotten way more expensive in just a few months. The cost of premium matte paper has jumped over 15% since September, and premium frames with premium paper are up by more than 16%. For instance, a 70x100 premium frame with premium paper now costs €194.91 in Ireland, which is a hefty €25.43 increase. What's worse, I only found out about these hikes by checking my own records. Price differences between countries are also crazy. The same frame costs €90.82 in Germany but €190.30 in the Netherlands—almost €100 more for the same thing! How does that even make sense? How am I supposed to price my products fairly with such wild variations? Plus, I’ve had other issues: lost orders, damaged items, and poor-quality prints. I kept hoping things would get better, but it's clear they won’t. For anyone thinking of using Gelato, I’d suggest looking elsewhere. I’m done with them and searching for a new supplier.

I've been a loyal Gelato

I've been a loyal Gelato customer since 2021, but lately, things have taken a nosedive. Their customer service was top-notch a few years back, but now it's just a frustrating maze of AI bots and endless waiting. Even when you finally get an agent, they’re clueless, often promising to escalate issues without any real follow-up. I had a login problem and only got help weeks later, which is ridiculous. Prices have skyrocketed too, without any notice. Shipping in the US jumped from around 6 CAD to nearly 10 CAD, and in Canada, costs more than doubled. My margins are dead, and I found better alternatives elsewhere. I paid a hefty 1299 CAD for Gelato Gold, only to see it replaced by a cheaper plan with better discounts. I tried canceling, and they cut my subscription immediately without refunding me. The inconsistency in product quality and damage rates are also unacceptable. Gelato was great, but I’m moving on for the sake of my business.

I had a really frustrating experience

I had a really frustrating experience with a POD site. I ordered one of their biggest canvases and paid an extra $50 for FedEx overnight shipping because I needed it urgently for a customer. The design was custom-made and took hours to perfect, so the order was worth hundreds of dollars. But on the expected delivery date, the canvas hadn’t even been shipped! They totally dropped the ball on processing my order, despite knowing how urgent it was. When I reached out to customer service, the first person was totally clueless and gave me generic, copy-pasted replies. The second person was a bit better but still offered a ridiculous solution: a partial refund for the shipping fee. Seriously, that doesn’t even come close to fixing the problem. I’ve decided to never use this POD service again. The whole experience was a nightmare and the so-called resolution was a joke. Do yourself a favor and avoid this company!

I'm really frustrated with how

I'm really frustrated with how things have been with Gelato lately. I run a small shop, and during my busiest time, I had a bunch of orders that just didn’t get sent out. We're talking about 25 orders, which is like 20% of everything I had to ship. This isn’t just a one-time mess-up; it's a big deal for a small business like mine. Because of this, my shop on Etsy got hit with negative reviews, and customers thought I was the problem. I even had to pay out of my pocket to fix things and save my shop's reputation. The worst part? The support process is a nightmare. I've been waiting over a week for a response about compensation, but all I get are slow, generic replies. It’s costing me money and hurting my business reputation. If you're a small business counting on Gelato during peak times, watch out. When things go wrong, it’s not just about lost orders; it’s about lost trust and revenue.

Running a small shop on

Running a small shop on Etsy, I've been using Gelato for my shipping needs. Recently, I ran into a snag with an order that was stuck in "In Transit" limbo. The tracking link just vanished, which is frustrating since I pay for tracking to keep tabs on everything. When I tried reaching customer service, I couldn’t get a live person, so I filed a report, but no luck there either. The real kicker? I found out way too late—like, 2025 late—that 51 of my orders from 2022-2023 still say "Shipped" with no updates. That's partly on me for not catching it sooner, but it shows there’s a real issue with their tracking updates. Gelato usually suggests contacting customers directly, but that’s not realistic with so many orders. I really wish they'd work with couriers to update statuses better, so we’re not left guessing. It’s crucial for us small business folks to have reliable tracking.

I’ve used Gelato for over

I’ve used Gelato for over $100k worth of fulfillment, and it's time to lay down the truth. This company is a middleman, not a real POD provider. They just connect print houses with software and APIs, so when problems arise, you’re left waiting for their "partners" to respond. Their packaging claims are misleading; bubble wrap was promised but replaced with flimsy plastic. When I complained, they cited environmental reasons but didn’t change the product description or packaging. Tracking changes without notice, causing chaos with customer orders and bad reviews. Their "Platinum" program is a joke, making you pay upfront while competitors offer better terms. Their website is full of bugs, and even their Personalization Tool is a mess. The so-called Account Manager is often unavailable, making the service even slower. Avoid this software company if you’re serious about POD.

This holiday season was a

This holiday season was a total mess for us, and honestly, Gelato didn’t help. We’ve been working with them for years, spending around $200,000 annually, so we expect them to be reliable. This year, things went south. Orders placed in late November and December are still nowhere to be found, causing chaos for our business. Our customers are unhappy, and we're swamped with complaints. Gelato used to be solid, but now their service is slipping. Support feels robotic, and when we finally get through, the responses aren’t helpful. Our usual contacts have gone silent. We need urgent solutions: fast shipping for delayed orders, refunds for late shipments, and better communication. Take order #99385—it was never shipped, we refunded the customer, and we’re still waiting on Gelato for a refund. We need immediate attention to fix this mess and get back on track.

So, I thought Gelato would

So, I thought Gelato would be a great choice for my Print on Demand needs because their platform looks so modern and easy to use. Setting up my template and linking it to my online store was a breeze, and I was pretty excited about how simple it all seemed. But then I ordered my first item. The design needed some tweaks to fit the fabric better, so I made adjustments and reordered. When the item arrived, the logo on the back was completely misaligned, even though my template was spot on. I contacted their support, and their solution was to tell me to “move the logo” myself. Seriously? The mistake was clearly theirs, but they wouldn't admit it or help fix it. If you care about quality and reliability, skip Gelato. Their interface might look good, but the results are disappointing, and their customer service is no help when it matters.

I used to love Gelato,

I used to love Gelato, they were my go-to for everything. Orders were always shipped super fast and the quality was on point. But lately, it's been a nightmare. Over the busy season, I ran into some issues with my orders and trying to get help from Gelato has been a real pain. It's like they're not even listening anymore. I keep getting these automated responses that don't solve anything. Before, they were so helpful and friendly, now it feels like talking to a robot. I asked to speak to someone about my problems and all I got were empty promises. It's really frustrating when you're waiting for an order and all they do is say they’ll fix it in the future. This recent experience has been so bad that I’m seriously thinking of taking my business somewhere else. It's a shame because they used to be so good.

Gelato has done nothing to fix

So I tried Gelato for my print-on-demand business, and it’s been a complete disaster. Placed some orders over two weeks ago, and they’re still not shipped. Customer support is awful, just full of empty promises and fake assurances. They keep saying my issue’s been "escalated," but nothing ever gets done. My 12-year streak of 5-star reviews on Etsy is ruined because of them. During the busiest season too! Since mid-November, all my US orders are delayed with no transparency. I’ve sent tons of emails, but all I get are more lies about things "shipping soon." Gelato has done nothing to fix estimated delivery times or improve fulfillment. If you want your business to fail, Gelato is your best bet. I’m done with them and will do everything I can to hold them accountable for this mess.

You know, I really expected

You know, I really expected more from Gelato this holiday season. They promised Christmas delivery if orders were placed by certain dates, so I trusted them. I had orders from late November to early December that were supposed to arrive on time, but by December 22, nothing had shipped. What’s worse, they’re silent about refunds, leaving me to cover 20% of the costs myself. Their customer service was a rollercoaster of false hope, constantly saying my orders were "about to ship" without any actual progress. It was a tough season for my business and they didn’t deliver, literally and figuratively. They offered a shipping upgrade, but that hardly felt like a solution. As an annual member, I’m seriously thinking of canceling. If you value your business, I'd be cautious relying on Gelato.

Running a hoodie brand in

Running a hoodie brand in the US, I recently faced a major hiccup with Gelato, my fulfillment partner. I placed an order on December 12, well before their December 14 deadline for pre-Christmas delivery. Everything seemed fine until December 18, when they canceled due to “out of stock.” Following their advice, I reordered the same day. But on December 23, it got canceled again, this time citing “lack of embroidery partners.” This was a nightmare during my busiest season. I lost out on Christmas sales, had to refund customers, and took a financial hit from non-refundable costs like ads and design work. Chat support was slow and unhelpful, offering no real solutions. This experience has made me rethink my partnership with Gelato, and I'd caution others to be wary during peak times.

If you're thinking about using

If you're thinking about using Gelato for your POD business, you might want to reconsider. From my experience, their support has gone downhill fast, and it's mostly just automated responses now. My smaller webshop has faced way too many delays with Gelato compared to other providers like Printful or Printify. When customers don't get their orders on time, they don't come back—simple as that. I also run a B2B print business, so I know it shouldn't take more than 5 days to produce a DTG t-shirt, yet Gelato's processes are painfully slow and disorganized. The system that auto-selects a print provider is unreliable, and I wish I could choose the providers myself. Honestly, if you’re serious about your business, it’s better to save up and invest in your own equipment.

I had a frustrating

I had a frustrating experience with a company that used to be a favorite of mine. Their customer support has gone downhill fast. Prices suddenly jumped by over 40% for many of my products, and there was no heads-up at all. I stumbled upon this change during a routine check, and it left me wondering how many other customers were blindsided. What's worse, prices for the same products vary based on when they were created, and the dashboard displays incorrect prices. It feels like they’re prioritizing profits over customer care. Trying to reach someone for support has been a nightmare; the once-responsive chat now routes you to a chatbot, and if you’re lucky to get a human, the response takes forever. It's disheartening to see such a decline in service quality.

I ordered a few items

I ordered a few items from Gelato recently, and the whole experience was quite frustrating. My order was split into two packages, but the tracking info wasn’t updating for days. I reached out to their 24/7 chat service, hoping for some help, but the agent, Devine, said there was a technical issue with their tracking system. No tracking number, no idea when my stuff would arrive. After a couple of days, they sent me a link with a tracking number, saying to wait until mid-September. But then, the tracking showed my package headed to Hong Kong, not Australia! I’ve been a customer for four years, and this is the worst service I've seen. Feels like they're not transparent about their processes, and it's really disappointing. I’m rethinking my loyalty to Gelato.

I'm in the process of launching a

I'm in the process of launching a PoD brand and exploring different options. I've tried both Printful and Gelato. Today, I received my test garments from Gelato, and honestly, I was disappointed with the quality. I ordered a t-shirt and hoodie featuring a simple thistle design. The garments arrived loosely packed in a paper bag, without individual wrapping, and they were excessively creased. The actual embroidery didn't match the previews, and when I reached out to customer support, they insisted that the packaging and embroidery quality were intentional. I can't help but feel skeptical about the authenticity of some reviews. If you're starting a PoD brand, it might be worth considering other options or investing in a trial to make your own judgment.

I’ve been using Gelato+ for

I’ve been using Gelato+ for over a year now, but I'm calling it quits. The quality of their frames is disappointing; they feel flimsy and the plexiglass is way too thin. The back clips don’t secure the posters properly, so everything just feels unsteady. Prints often look faded, like they've been in the sun too long. Fulfillment is another headache. Orders are constantly delayed or outright lost. Contacting customer support is no help—they just give you boilerplate advice on tracking your order, but no real solutions. Even with their new product launches like canvas prints, the same issues persist. I’ve had orders take over a week just to dispatch, only to then vanish in transit. Tired of reordering and waiting endlessly.

I hate writing bad reviews,

I hate writing bad reviews, but I really want to spare others the headache I went through. Thought I’d give this service a shot because of its high ratings, but boy was I wrong. Ordered a shirt as a gift for a customer, and they told me the decal glued the shirt shut. Super embarrassing, especially since I planned to sell these for $35 each. Gelato apologized and promised to look into it, so I tried again. Ordered a long-sleeve shirt this time, but got a short-sleeve one with a decal printed way too low and the quality was just awful. Used TPOP before and their quality was way better. Gelato gave me the same generic apology again. Not convinced they’re fixing anything. Might go back to TPOP or find another service.

It's been quite a headache

I've been using Gelato, and honestly, it's been quite a headache. Initially, I set my prices thinking I was all good, but when I checked the Price Navigator, those profits just vanished. Imagine having to adjust prices for over 160 products – it's exhausting! Then, to make these changes, they want you to fork out nearly $1900 for their Gold package, on top of the $400 you've already paid. They don’t even adjust the costs to reflect the upgrade, so you end up paying over $2300 annually. On top of that, every time I updated a price, it took ages to load. I'm shelling out big bucks just to change prices, and honestly, I can't see the value in it. Gelato's service is just not worth the steep price, in my opinion.

So frustrating

Man, dealing with Gelato has been a real headache lately. This month has been a nightmare, with me firing off 24 emails just trying to get my orders sorted. Every time I check, the status is still a mess, and it’s like nobody even cares enough to fix it. Sure, they’ve refunded some postage and item costs, but it’s like putting a Band-Aid on a bullet wound. Their service is so poor it's affecting my business and leaving me stressed out. I'm just wondering, what are they actually doing to fix these delays? And how are they gonna make sure this doesn’t keep happening? All I get are these generic responses, and nothing changes. It’s like they don’t care about offering a good service at all. So frustrating.

Working with Gelato this year

Working with Gelato this year has been a rollercoaster, and not the fun kind. I shelled out for a pricey membership expecting top-notch service, but what I got was a mess. Placed several orders well before their December 15 holiday deadline, yet many from December 12 and 13 are still in limbo—not printed, not shipped. Reached out to support, but their "wait and see" response was just frustrating. For a service that charges a premium, this lack of reliability is baffling. It makes me wonder if they even have the capacity to handle their own orders or if they’re relying on some overseas operation. If you can't handle the holiday rush, don't take Christmas orders and don't promise a December 15 cut-off.

I tried using Gelato Personalization

I tried using Gelato Personalization Studio for my online shop, and it was a total nightmare! The older version was clunky but at least functional—you clicked "personalize design," and it loaded right on the same page. But the new "seamless integration" is anything but seamless. It takes forever to load, sometimes 10-30 seconds or more. Switching between product mockups? Forget it—wrong colors, slow loads, complete mess. Contacted customer support for weeks, got no real help. They just gave generic replies and didn’t fix anything. It's frustrating, especially when you’ve invested time and money. If you're thinking of using Gelato, save yourself the headache and don’t. Total waste of resources.

I had the worst experience

I had the worst experience with this printing service. I needed a lot of prints for an urgent exhibition and ended up spending nearly $1,000. To my dismay, half the prints had wrong colors, wrong sizes or went missing. Trying to get customer support was a nightmare. After two weeks, I got a refund for just one print and two replacements, but those were wrong too. They seem to think magenta is some neon color they can't get right. I still have several prints that are wrong, and they haven't been replaced or refunded. They even deleted my purchase history! This service is a complete mess. I'm just glad these orders didn’t go straight to my customers. Seriously, avoid this place like the plague.

Was so excited to use

Was so excited to use Gelato's Print-On-Demand service, but man, it’s been a nightmare. Their platform is riddled with bugs, making everything a hassle. It's like their development team has no clue how to properly test and release features. Customer support? Mostly clueless about the problems, and sometimes even downright unhelpful. We tried their API, hoping for a smoother process. Big mistake. It was even more problematic. Two junior customer service reps admitted there were bugs, but then a senior manager blamed us for not following instructions properly. Seriously? To anyone considering Gelato: save yourself the headache. Find another POD provider. This one’s not worth the trouble.

So unreliable!

I’ve been trying for days to get a simple update on an order that was supposed to arrive a week ago, but it’s still stuck in production limbo with no explanation and no sign of being shipped. Despite asking for escalation, no one can tell me where the order is or when it will move. This was a Mother’s Day gift, and my customer is understandably furious. There’s been no effort to reroute the order to a facility that can actually fulfill it, no real explanation, and not even a proper apology. In fact, I've been ghosted by multiple customer support agents who say they'll give me an update! Sadly, this seems to be standard operating procedure with this company because I've had many issues.

The packaging was shocking

I ordered a couple of framed prints, and honestly, the packaging was shocking. They just tossed them in a cardboard box, no padding or anything. Almost every other order, especially the bigger ones like 18x24, came with broken frames. I’ve had customers asking for refunds because the frames arrived all busted up, and I totally get why. There’s no edge protection, no bubble wrap—nothing! It’s frustrating dealing with so many complaints, and I’ve shared my concerns multiple times, but nothing seems to change. On the bright side, their support team is pretty solid at fixing and refunding these issues quickly. But seriously, they need to find a better supplier and sort this mess out.

So, I ordered a bunch

So, I ordered a bunch of hoodies for a kids' musical and spent a good chunk of money hoping they'd be awesome. They sent my order to two different places, and when I got them, it was a mixed bag. Some hoodies were perfect, but others looked like someone had washed them a million times—black ink bleeding everywhere. A friend even said they looked like chalk drawings, which was not the vibe I was going for. To top it off, a few hoodies were printed way too small, even though I warned them about it. Tried reaching out to Gelato, but it's been radio silence. No replies, no help, just frustration. This was supposed to be a special event, and now I'm stuck with half a decent order.

I've been using this gelato

I've been using this gelato service for a while, but things have gone downhill lately. Imagine having customers waiting over two weeks just for mugs! When people order something inexpensive, they expect it to arrive quickly. A business that takes two weeks to ship a mug isn't exactly winning any awards. I'm not sure what's going on, but the customer service responses are far from genuine—more like generic nonsense. After 90 minutes of back-and-forth, they finally refunded me around £50. But I'm guessing I'll be in the same situation again soon. Oh, and they had the nerve to bump up my prices by 10% today! I'm definitely considering a new supplier after the holidays.

I had a pretty frustrating

I had a pretty frustrating experience with Gelato recently. I wanted to order some prints, but they only use EVRI for delivery. I've had issues with EVRI before, so I wasn't thrilled. I asked if they might consider using another courier, but they basically said no, that's the only option. It seems like they aren't really concerned about the creatives who rely on their platform. It's disappointing because I expected more from them. And then there's the cost—£5 for express delivery, which is supposed to be faster but ends up taking a week anyway. With EVRI's track record, it just doesn't feel worth it. Sadly, I think I’ll be looking elsewhere for my printing needs.

I ordered a sample from

I ordered a sample from Gelato and, well, it never showed up. Trying to get my money back was a headache. You'd think a company would have a phone number or at least an email, right? Nope. I tried using their chatbot, but it seemed more confused than me. I was considering them for my new poster business, but after this mess, no way. If Gelato could just invest in better customer service, maybe a phone line or a more helpful chatbot, things might have been different. It's a shame, really, because their products looked promising. But after this experience, I'm moving on to other options. Gelato really needs to step up their game if they wanna keep customers happy.