Gelato.com Értékelések - 204

I've been dealing with this

I've been dealing with this company for a bit now and it's been nothing short of frustrating. Launched some products, and right away, orders started coming in. But here's the kicker—they've been stuck in limbo for over a week, not moving forward at all. We've been in touch with them every single day trying to get things sorted. All we hear is "wait another 24 hours," but nothing changes. They won't refund our customers or even start processing the orders. It's like talking to a wall with their so-called support team. Honestly, it feels like they just take your money and run. Wouldn’t recommend dealing with them. Save yourself the hassle.

I’m really frustrated with my

I’m really frustrated with my recent experience. I've got orders from November that still haven’t arrived, and I was promised upgraded shipping, but that only happened for some, not all. When I reached out about it, they just stopped responding. They said I’d get a solid update on Monday, but that was a no-show too. I’ve had to refund a bunch of my own customers because their orders are over two weeks old with no updates or any movement. I haven’t seen any refunds from Gelato for all this hassle either. Trying to talk to an actual person is like finding a needle in a haystack. It’s just been a really disappointing experience all around.

Back in October 2025

Back in October 2025, I faced a hiccup with my Gelato subscription—got charged twice. They sorted it out and refunded me, so my subscription was extended till September 2026. I decided not to renew, though. Then, a weird thing happened. On March 4, after placing an order, I logged in to check on it, and bam, my account was gone. No order history, nothing. Customer support said I deleted it myself, but that’s not true. Why would I delete it right after ordering? They just assumed it was my fault without checking into it. Losing everything like that was super frustrating, and the support team didn’t really help. They just brushed it off.

My experience with GELATO pretty frustrating

Lately, my experience with GELATO has been pretty frustrating. Prints getting lost or arriving damaged, that's kinda expected sometimes with shipping, but it happens a lot with them. The worst part though is that my recent order hasn't even been printed after two weeks! I reached out to support several times, but all I got was the same "there’s been a delay" response, with no real solution. Meanwhile, my client is super upset and has already said he won't be buying from my shop again. Their service seems to be going downhill, and it’s really disappointing how they handle issues. Not happy at all with how things are being managed.

I ordered a photobook from

I ordered a photobook from this site and had high hopes. The prints were really good quality, but the online editor was a nightmare. Text kept getting messed up, and even though the preview showed the error, the support rep assured me that the editor view was accurate. Nope, I still got a messed-up book. To avoid the issue, I switched to using Affinity Publisher, followed all their specs and settings, but the import still came out blurry. I tried countless times to fix it, spent hours on it, and just couldn't get it right. So frustrating and such a waste of time. The prints are great but the process needs serious improvement.

Dealing with this company was a nightmare

Man, dealing with this company was a nightmare. You'd think they'd make it simple to contact them, but nope. Even after signing up, they insisted on having the order number before they’d help. And guess what? No phone number to call for a quick chat. I ordered something, and they sent me the wrong stuff, probably shipped mine to someone else. Tried reaching them through every possible way, but all they do is ask for the order number, which I had already sent like 4 or 5 days ago. Still nothing. It's like shouting into the void. Customer service? More like customer ignore. Just wanted my order sorted, not too much to ask, right?

I usually love this company

I usually love this company, but my last experience was disappointing. I placed an order back in mid-December, expecting a smooth delivery like before. Sadly, only one out of three packages arrived. I filed a report and they said there'd be a delay, but then confirmed the package was lost and offered a reorder. I thought, alright, but then the new delivery date was missed too. Another delay. By this point, I'd been waiting a month! The package still didn't arrive, so they just issued a refund. I don't get how a tee and hoodie from inside the EU are so hard to deliver. The concept is great, but reliability? Not so much.

I spent ages trying to

I spent ages trying to find a reliable print on demand service and decided on Gelato for a mug delivery to my friend in Norway. Their pitch about local printers sounded convincing. But after 6 weeks, I found out a Swedish printer was involved, and the mug went missing somewhere in Europe. When I contacted them, they quickly admitted it was lost and reordered it. I ended up paying twice the price for shipping, only to be let down. It's frustrating how easy it is for companies to make online promises without accountability. Hopefully, this review stays up, unlike my previous one, so others know what to expect.

Got a story for you

Got a story for you about my experience with Gelato. Placed my first order, and guess what? It never showed up. It was like waiting for rain in a desert. Tried to get some answers, but felt like I was talking to a wall. The cost structure's also a bit of a mystery. They don't make it clear that you gotta factor in tax per order, which can really eat into your profits if you're not careful. It's like they forgot to mention a chapter in the business manual. So, if you're thinking of trying them out, maybe take a pause and do some number crunching first. Just my two cents, but this wasn't a smooth ride for me.

I was excited to use

I was excited to use Gelato platform at first. Ordering was a breeze, and I didn't mind paying extra for quick delivery. Everything seemed perfect until I needed help. No phone number, no email, just a maze to get in touch with them. When I finally did, all I got were empty apologies and no real solutions. It felt like they didn't care about my issues at all. Their customer service is seriously lacking, and it’s frustrating. It's disappointing because I really liked the product, but the lack of support makes me hesitate to order again. Gelato really needs to step up their game if they want loyal customers.

I tried ordering prints from

I tried ordering prints from this service, and it was a bit of a mess. They charged me, but the order never went through, so I ended up with no prints and no refund. Frustrating, right? Reaching out to customer service felt like hitting a wall because it was just bots, no real people. I did email the address they provided, hoping for a human response, but I'm still waiting. Eventually, I had to contact my credit card company to get my money back. I really wish the process was smoother and that there was someone to talk to when things go wrong. It left me feeling pretty disappointed overall.

I started using this printing

I started using this printing service a few months ago, and everything seemed to be going smoothly at first. But just this week, I hit a big snag. Two of my orders never showed up, and trying to get in touch with someone from the company was a nightmare. I mean, how hard is it to find someone to talk to when things go wrong? It's funny, though, they sure find the time to reply to all the good reviews online. It just doesn't add up. If you're after consistency and good customer support, you might want to think twice before choosing this company. It's been a frustrating experience for me.

I've finally decided to stop

I've finally decided to stop using Gelato for my store's print on demand needs. After my last experience with their platform and the editing issues, I just can't keep making and duplicating designs because of their glitches. It's frustrating and time-consuming. Thankfully, Printify has been working fine for me so far. I even made my first sale recently, which is a big deal since I'm just starting out on Etsy. As a new entrepreneur, I need things to run smoothly to keep my customers happy. I hope Gelato improves their platform for future users, but for now, I'm sticking with what works.

It's too frustrating

I logged in to check prices for my digital art prints, and guess what? They've changed again! I sell three sizes, including a 50x50cm on premium matte paper. On Monday, it was £7.72 per print, and now it’s shot up to £8.88 in just two days! Before Monday, it was in the low £7s. How can it fluctuate like this so quickly? And don’t even get me started on the shipping costs—they're ridiculous! It's making it super hard to keep track and actually make a profit. Seriously, this needs sorting out, or I might have to find a more stable platform. It's just too frustrating to manage!

So, picture this: I had

So, picture this: I had this order on Etsy, right? A client loved one of my designs and wanted it printed and sent through Gelato. I followed all the steps, linked up my accounts, did everything by the book. But guess what? The order never reached Gelato. Now, I’m stuck refunding my client. It's such a mess! I thought this whole process was supposed to be seamless, but it turned into a huge headache. All that time setting things up, and for what? Just a bunch of frustration. I really expected better from this setup. It’s been such a letdown dealing with this mess, honestly.

You wouldn't believe the hassle

You wouldn't believe the hassle I've been through with Gelato. They've been overcharging me on US sales tax for several orders. They actually admitted it was a technical glitch and even refunded some of the money. But when I pointed out more orders with the same issue, it felt like I was talking to a wall. All my messages seem to be getting ignored now. It's frustrating having to waste my workday trying to find another way to get this sorted out. I'm actually considering reaching out to the CEO directly. It's such a bother when all you want is a simple solution.

Ordered a few cool printed

Ordered a few cool printed t-shirts for my kids but ended up with a headache. Placed an order for a size 12y, but the confirmation email showed 2y instead. Contacted customer service right away. They were quick to respond, but since the shirts were already in production, they said they couldn't do anything about it. Not even an acknowledgment that the mistake might have been on their end. All they offered was a 7 euro shipping refund, which doesn't really help much. If you decide to order from here, cross your fingers and hope everything goes smoothly.

Man, I used to grab

Man, I used to grab calendar mockups from Gelato without having to pay for a subscription. They were simple, nothing fancy, but saved me a ton of time. Now, they put them behind a subscription wall, and I can't afford it since my orders are pretty rare. It's frustrating 'cause I could whip up similar ones myself, but it's a hassle. And then, I saw this free trial offer on my account. I thought, "Great, let's give it a shot." But when I signed up, they tried to charge me. What's up with that? Feels like they're giving out wrong info. Not cool, Gelato.

I tried Gelato POD for

I tried Gelato POD for the first time for my new small business, and it was a complete disaster. My product wouldn't save on their site, and I had a tight deadline to ship it out. I reached out to them, explained my situation, but after 3 days, still no updates or solutions. Because of this, I lost my client and could potentially face more negative reviews in the future. Their customer service was unhelpful and didn't provide any useful direction. Definitely won't be recommending them to anyone. The whole experience was frustrating and disappointing.

Awful service

I recently tried Gelato for my print-on-demand service, and honestly, it was pretty disappointing. Shipping times were way longer than expected, and there were moments when they just didn't fulfill the orders at all. It was frustrating. They even flagged some of my designs, saying they were inappropriate, though they were just dark humor. I was told these designs would be reported to the legal team, which seemed a bit over the top. The whole experience left me feeling really let down. If you need reliable service, I’d suggest looking elsewhere.

I ordered a framed print

I ordered a framed print through Etsy and was disappointed with the quality. The frame was poorly done, and there were other issues that made it unacceptable. I reached out to Gelato for help, but it's been four days and still no response. I've emailed twice and nothing. It's frustrating because I had to refund my customer to keep my Etsy rating intact. Now I'm hunting for other print-on-demand suppliers who can offer better service and quality. This experience has been really disappointing, and I hope to find a more reliable option soon.

Ordered something, #G-241001111430, and it

Ordered something, #G-241001111430, and it took like three business days just to get marked as shipped. No tracking number or anything. Tried to get help through their support chat, but it's just this annoying AI bot repeating the same stuff about how it takes up to 2 days for tracking to show up. But I don't even have a tracking number to begin with! It's the most basic thing, how can they mess that up? Honestly, super frustrating experience, and now I'm stuck not knowing where my order is. Not cool at all.

Horrible - probably a scam

Based on the reviews below (the positive ones are most likely fake; lol at the vocab and syntax - it’s stupidly similar) as well as my own experience I honestly can’t believe I was stupid enough to trust this “company”. Three days to say my order was being printed, two more days to learn that the materials were out of stock. I’m sure my 36 eur are gone. (Has anyone actually received a product from this company?)

I ordered three mugs with

I ordered three mugs with my wildlife photos to test before selling them in my store. When they arrived, I was shocked by how bad they looked. The images were dull and lifeless, nothing like what I sent. I was so disappointed that I threw them all away immediately. This was a complete waste of my time and money. The printing quality was terrible, and I can't recommend this company to anyone. Just awful experience.