Yourplaymat.com

I ordered a play mat from this company, only to discover later that they subcontracted the printing to another country, a detail that wasn't easily found on their website. The printing quality turned out to be very poor, rendering the $15 improvement upgrade seemingly wasteful as it appeared to degrade the image. Communication was an issue as their emails with shipping details experienced significant lag. Upon arrival, the item was carelessly shoved into a damaged bag, resulting in a packaging that was visibly battered. The play mat itself suffered damage at the sides. Despite reaching out to the company with a complaint and providing photographic evidence (albeit limited to one image), I haven't received any response from them. Attempting to contact them before the item's arrival also proved futile on multiple occasions. Given this experience, I would not consider using this company again. I've also taken to Twitter to warn others about the packaging damage and visible wear on the item due to postage mishandling. The lack of responsiveness and overall poor experience make this a company I cannot recommend.

I placed an order for a custom mousepad with RGB features. The shipping duration extended to about 45 days, considerably longer than the initial 2-3 weeks I anticipated. I maintained communication with the customer service team, who sincerely apologized for the prolonged shipping time, attributing it to multiple delays from their manufacturer and warehouses in China. Despite my initial frustration, I received a partial refund, a gesture that prevented me from requesting a full refund and canceling my order. The quality of the mousepad ultimately justified the wait, and I appreciate the partial refund. I would recommend that the company addresses and resolves their internal shipping issues, especially given their base in China, which can present challenges in resolving such matters.

I ordered a custom mat around 4 weeks ago on a friend's suggestion. It was my first time using their services. After placing the order, I received confirmation and advertising emails. After 3 weeks, I checked the status and saw no movement. I emailed them, and they apologized for a glitch and promised to expedite the order. Four days later, I hadn't received it, so I requested a refund. They said they had already sent it to production but offered a refund. I insisted on a refund, expecting the full amount. They said they could only refund up to 25% due to the order being in transit. Despite this, I only received $8 back after several days. It's been a disappointing and terrible experience. Their idea of express shipping took over a week, and I won't be using them again.

I got a custom mousepad with RGB lights. It took 45 days to get to me, but I thought it would arrive in 2-3 weeks. I spoke with customer service, and they were very sorry for the delay. They told me that they've been having lots of shipping issues with their factory and warehouses in China. They gave me a partial refund, which was nice since I almost asked for a full refund and canceled my order. I'm glad I didn't do that because the mousepad's quality was worth the wait. I just think they should fix they're shipping issues since they're based in China, and that could be hard to solve.

I just received my custom mouse mat. I accidentally ordered the wrong thing the first time, but I placed the correct order and messaged them on Facebook. They replied very quickly, and my first order was easily canceled. I would give them 5 stars for customer service. As for the quality of the product, I'd rate it 4.5 stars. I'm very happy with my mouse mat. I sent them a 4K image, and while there's some loss of pixel detail, it looks great. The colors are excellent and true to the original image, not washed out or oversaturated.

The playmat itself is great quality. Its hard to find custom Cloth Playmats at a good price, and this one was fantastic. I also want to say thank you to the customer suport team, for being some of, if not the best customer support I have ever experienced. There was no auto responses, no copy and pasted answers. I was speaking to a real person who had genuine concern for my issue and helped a lot! I cannot praise them enough for this!

I placed an order for five custom playmats and 60 custom sleeves through yourplaymat.com. The quality and design of the playmats and sleeves exceeded my expectations. They were larger than the standard size and of excellent quality. I found them to be worth the price, and I am impressed with the overall experience. I will certainly make future purchases from yourplaymat.com.

Missing half my order, still waiting on an email to try and help me get the other half, make sure if you are sending more than one box, send both tracking numbers. If the issue is resolved, i will give the 5 star rating you deserve for the quality, but until my issue is resolved my rating stands.

I purchased two playmats about a month ago. While communication was initially good, it faltered during the production phase. Updates were only provided upon inquiry, leaving me uncertain about the progress. Improved proactive communication would greatly enhance the overall customer experience.

Incredible quality and service! The dedication and effort put into the product by "Your Playmat" are truly commendable. The ongoing updates on development and delivery status showcase their punctuality and transparent communication. An amazing choice for gamers looking to express themselves.

My entire experience was fantastic. The communication was excellent. I received prompt emails at each stage, ensuring my image was as desired, and I could track the playmat's progress. It arrived in just under two weeks, and the outstanding quality of the mat is truly impressive.

Absolutely impressed with the company's interactive and customizable interface for creating the perfect playmat. The vast array of size options is fantastic. While my jumbo-sized order took a bit longer to arrive, the consistently helpful staff made the experience exceptional.

I'm really happy with my custom sleeves order. They arrived quickly, which was great. But, for Aussie buyers, be cautious as they ship through APC logistics, which uses Aramex (formerly Fastway couriers). My sleeves did arrive, but Aramex can be dicey.

Man, as a biotech student, I gotta shout out about my Playmat – it's my latest obsession! They didn't mess around with the delivery, came in real quick. And can we talk about the quality? It's top-notch, seriously.

Good work. I got a pretty good experience, nothing to complain about. I saw some negative reviews, idk what happened to other people

Got some good personalized sleevs for my Pokemon TCG deck! Good quality and design! Good customer service as well!

They're super fast to reply if you have questions. They do a great job and the mat's quality is great!