MatteCollection.com

I have ordered from Matte before as was pleased with my choices. The problem arises when you are not pleased and need to return!!! HORRIBLE EXPERIENCE!!! Do not, I repeat, do not make the mistake of purchasing the "mystery box"...which isn't a box at all. They should call it the "cleaned out the scraps closet" bag. That is what it looks like they did. Old fashioned, dowdy looking pieces. Two were the exact same in different colors and a sad little wrap!!! Matte customer service is sickening. You have to pay to return anything and then they will ignore your return and not process a refund until you message them constantly. AND when you finally get your refund (if you do), they will hold back the shipping you already paid too!!!! What in the world??!!! I paid that too already, how in the heck do you all get to keep it!!! They are greedy and now I no longer want anything from that company. Buyer beware! You can find nicer suits from a number of places with much better customer service and refund policies.

Matte Collection was a deeply disappointing shopping experience. While their online selection appeared appealing, the reality was far from it. After placing an order and receiving confirmation, I was stunned to receive an email, just hours later, alleging fraud on my part and summarily canceling my order. However, the shocking part came when they proceeded to charge my card for the full order amount while retaining the items. This ordeal left me thoroughly unsatisfied and frustrated. I wholeheartedly recommend potential shoppers to look elsewhere for their fashion needs to avoid the frustrating and unpleasant experience I encountered with Matte Collection.

Sharing my experience because the owner filters out negative feedback on the site. Despite being a repeat customer, my recent order of 2 mystery basix boxes resulted in disappointment. I received an abundance of joggers, a crop, and a bodysuit – lacking diversity. Attempting to express my dissatisfaction through a review was futile, as weeks later, only positive reviews surfaced. This selective display raises concerns about transparency. Honest reviews are crucial for informed decisions, and a business that filters them risks losing trust. My willingness to return has waned due to questionable practices.

I've been a satisfied customer, having previously placed orders without any issues. However, my recent experience has been incredibly frustrating. I ordered both a dress and swimwear over a month ago. Although I received the swimsuit, the invoice indicated that the dress should have been included, but it wasn't. I've tried contacting their customer service via email multiple times over several days, but I haven't received a response, a credit, or the missing dress. In desperation, I had to file a dispute to resolve the matter, which has been a major inconvenience and disappointment.

My experience with Matte Collection has been incredibly disappointing. I placed an order but never received what I paid for. The package never even made it to the postal service for shipping. When I reached out for assistance, their customer service was unhelpful, providing minimal responses. It's as if they took my money and disappeared. This kind of service is completely unacceptable and has left me feeling like I've been robbed. Matte Collection needs to seriously improve its customer service and fulfillment processes to regain trust and maintain a good reputation.

PLEASE DO YOURSELF A FAOVR AND SHOP ELSE WHERE!! Matte collection is one big fraud!!! which is sad. Matte collection has Such amazing items online that you will never see IN PERSON. When placing my order I received a conformation for my order, hours later I also received a email stating that there is fraud on my end. Therefore my order would be cancel. But that wasn't the end of it. Matte collection charged my card for the full amount. AND kept the items! then required me to send a photo copy of my ID card. run don't walk ! Matte Collection IS NOT IT

My mystery package from Matte Collection was an exciting surprise that lived up to all my expectations. The pieces inside were not only sexy but also incredibly flattering. What made it even more enjoyable was that the items I received were different from what I would typically choose, broadening my style horizons. It was a delightful and pleasant surprise that I thoroughly enjoyed. Matte Collection's mystery package is a fun and satisfying way to discover new, appealing fashion pieces that you might not have considered otherwise.

I honestly don’t get why people are leaving bad reviews. I placed an order for delivery to the U.K., and in just 6 days, it arrived from America. Everything looks as shown (though I ordered the same sizes, and one piece is slightly smaller). My order was spot on. I will definitely shop again—the bikinis are really pretty and came with a matching cover-up at such a good price.

I got 5 swimsuits, and they look amazing! They fit nicely on me, but one of them had a bottom that was too large, and I don’t want to send it back since I spent a lot on the shipping and customs fees. If I return it, I will end up losing money. Other than that, I'm really happy! I will definitely shop at Matte Collection again. Their size chart works well too!

I don't usually wear two-piece swimsuits, but I bought some from Mattecollection. I showed my husband and daughter the ones I was nervous about, and they said I looked great in them. These swimsuits boosted my confidence, and now I want to wear them more often than just on vacation. I'm thinking of getting more for an even better reason to go on vacation.

I'm all for supporting, but their customer service is a mess. Zero accountability for their mistakes, and it's disheartening. Delayed orders, and get this – they make you cough up for shipping when you need to return their faulty stuff. Lose/lose situation. I kept giving them chances, but seriously, enough is enough. Time to look elsewhere for sure.

Delivery time was quick!! The sizes are spot on (size small) fit..I chose to go up a size(medium) because of a comment lol..The fabric is great quality..really really like all of my items!!! 💙 can’t wait to buy more. **I got the Zane Monokini- Jaguar in Medium and the Cristiano one piece-Black in small.** for reference I’m 5 foot 134 pounds curvy **

My order took an agonizing three weeks to ship, and when it finally arrived, I received only one item out of the intended four. To make matters worse, the item I received seemed to be a previously returned skirt, as it lacked the original tags. A frustrating and disappointing experience overall.

Avoid this place like the plague. I ordered three weeks ago, and guess what? Still no package. Tried to reach out 11 times through emails, and not a single response. They don't even bother with a customer service number, and now I get why – it's basically non-existent. Total nightmare!

This company's customer service is a total flop. Can't even stick to their own shipping policy timeframe – like, seriously? Definitely crossing them off my list for any future purchases. No thanks!

DO NOT SHOP HERE. SHIPPING AND SERVICE IS HORRIBLE. Placed an order three weeks ago. STILL no package. Have sent 11 emails!! NO Response. They have no customer service number and now I see why.

Shipping was great!!! I got my order in just 3 days after buying during the BOGO sale!!! WOWWWWW I’m so pleased and will for sure use this for swimwear in the future!!

I really like my swimsuits! they fit just right and the fabric is lovely. My order came quickly, so I will be buying from them again.

Great selection and the fit is just right, really pleased with it. The delivery was quick and easy. Happy with my purchase.

Nice variety, there was plenty to pick from. I only hope the items are as good as they look in the photos.