HotelPlanner.com

Booking a hotel in Chicago for a friend's wedding turned into a nightmarish experience. Despite reassurances from the booking agent that my age (under 21) wouldn't be an issue, I found myself stranded in the lobby, unable to check into the prepaid room. This lack of coordination and communication left me in a dire situation, hours away from home. Thankfully, my friend's husband intervened, averting the prospect of sleeping in my car in Chicago. The disappointment and inconvenience caused by this mismanagement were not only frustrating but also disrupted an important event. Such a lack of accountability and clarity significantly tainted what should have been a straightforward and enjoyable hotel stay.

I had a voucher for HotelPlanner and called to redeem it, but the person on the phone abruptly directed me to use their website without much explanation. The online process was confusing, and I ended up reserving a room at a higher rate. The phone service was unfriendly, and I only figured out how to use the voucher later on my own. It wasn't a major issue, but the overall experience was unnecessarily perplexing and lacked customer-friendliness.

De vertegenwoordiger nam de tijd om een geschikt hotel te vinden in het gebied waar ik naartoe ging. Helaas was het hotel erg oud, slecht onderhouden, de kamer rook naar een vieze geur en ik kreeg hoofdpijn als gevolg. Misschien kan de vertegenwoordiger de nieuwste recensies lezen om de persoon die de reservering maakt meer informatie te geven over de huidige staat van het hotel. Ik raad dat hotel helemaal niet aan om welke reden dan ook.

My experience with the company was quite frustrating. The initial teaser rate was enticing, but I encountered issues with the system assigning incorrect dates. Trying to rectify this proved challenging, as the process to change dates lacked clarity and simplicity. Moreover, finding an easy cancellation option was elusive. The overall system was far from intuitive, leaving me with a less-than-satisfactory impression.

The representative lacked concern for my needs and didn't provide clear explanations about my reservation. His customer service skills were poor and left me feeling uneasy. Despite the comfort and peace I usually experience at this hotel in Louisville, his attitude was disappointing. It's evident he requires training in providing quality customer service as he seemed indifferent throughout our interaction.

I reserved a hotel in the UK for May 2024, but I canceled because I got charged upfront for 2 days despite being told I could pay later. It's been 8 days since I canceled, and I'm still waiting for a refund on my card. This is unacceptable, and I won't be using your service again. I ended up booking directly with the hotel and got a much better rate.

The personnel displayed a lack of competence, offering inconsistent prices. One individual struggled to locate my position, and I encountered a disconnection while securing my reservation. Upon reconnecting, my room and the initially quoted price were no longer available. A rather disappointing experience with no desire for a repeat occurrence.

Improvements are needed in the language proficiency of customer service representatives or the provision of a direct hotel phone number. The process of extending a reservation became frustrating due to communication difficulties. Clearer communication channels would greatly enhance the customer experience.

I was disappointed to discover a sneaky $9 fee added to my transaction on the website. The hotel itself provides the same rate without such additional charges. This experience left me feeling deceived, and I consider the website to be overpriced and not transparent about their fees.

Nahomie demonstrated exceptional skills in securing a hotel for our group reservation. Her proactive approach and dedication to accommodating all members were commendable. We greatly appreciate Nahomie's expertise and customer-centric assistance.

The undisclosed $20 service fee caught me off guard. Whether it's a bait-and-switch tactic or outright fraud, it's morally questionable and potentially unlawful. Giving this company a low rating is well-deserved.

I worked with Kristy E and she was very friendly and understanding. She assisted me in choosing a high-quality hotel in a large city like Atlanta, GA. I hope to work with her again down the line.

I have the same issues with the agent, whom I found out are all working remotely. they dont refunds, even though they promised they would. Too many LIES, from remote working agents.

I could tell he was genuine that there were no vacancies the day I needed. He provided me the phone number for the front desk at the location I wanted so I could inquire further.

Ethan showed great patience with my uncertainty. He was also very detailed in covering all aspects. He is a fine example of good customer care. Thanks Ethan

He tokk time to be the best to end our call being perfect.. does he have a twin, if yes HIRE the twin too...