CruiseDirect.com

Well, here's my frustrating saga with these folks. They made a promise to process some future credits I had on NCL if I shelled out on my CC, sweetened the deal by saying they'd refund me 500 bucks within 48 hours. Fast forward three months – nada. Zilch. Zippo. The last message? A sorry but we won't be keeping our promise. Needless to say, I've bid farewell to them for good. And you bet I'm spreading the word about not putting your trust in this company. They even hit the mute button on our convo about this mess. I've got all their back-and-forths tucked away in my files. Trust level? Rock bottom.

I have been on 43 cruises and cruise direct.com is by far the worst cruise company to book your cruise we had some weather related issues which they said were covered and the cruise line refunded the money to cruise direct.com which was the amount of the taxes in Port charges who never refunded the money to us the customers the insurance company refunded the part they were supposed to refund which was the full price of the cruise to cruise direct.com who once again did not refund us the customer $0.00 so all in all Cruise direct.com kept our money and didn't refund us anything that has never happened in 43 cruises I would definitely not recommend this company to anyone don't do it beware

I chose Cruise Direct based on positive reviews but faced a booking issue. The website lacked a prompt for the second guest's name, leading to a solo reservation. When I sought help from Fatima, she claimed only single cabins were left, and cancellation incurred a fee. Disheartened, my sister contacted Angelo through the site, who swiftly resolved the matter for an additional $340. The discrepancy between agents' responses and the unclear booking process left me dissatisfied. Unfortunately, this experience makes me hesitant to use Cruise Direct again.

My wife and I booked a lovely short cruise in the Adriatic Sea with COSTA DELIZIOSA. Sadly, we faced a family issue and had to cancel our paid cruise to stay home. Naturally, we asked for a refund based on the COSTA cancellation policy. Louella from CruiseDirect was very helpful during this process. She provided all the needed details and support for our request. Before long, we received approval for the refund, and our problem was sorted out. Thanks a lot, Louella, for your support and your kindness.

My wife and I booked a first-time Princess Cruise to Alaska through Cruise Direct.com, and we were very lucky to have Angelo Gonzalez help us. He quickly fixed several issues we had with the sometimes confusing Princess Cruises website. Angelo was extremely useful and well-informed in handling our questions with Princess Cruises, and thanks to his help, we can enjoy our cruise stress-free. I wish every travel agency had such skilled and supportive staff as Angelo.

I had booked a cruise to Alaska for September. But, my mom got really sick, so I couldn't go. I felt bad cancelling since it was my first time booking a cruise. I emailed Gonzales, the cruise advisor, and he was really nice. He said he'd help me cancel it. He sent a nice message about my mom and fixed the cancellation in just 30 minutes. I was touched by how kind and fast he was. When I can travel again, I'll definitely book that Alaska cruise.

I spoke with Aiza today about a problem with my Royal Caribbean cruise, and she was very helpful. The call quality was clear, and I could easily understand her. Her English was quite good, which made everything simple to deal with. I would give Aiza five stars and really hope the company keeps her. Thanks for handling my issue so fast. I will book my next cruises with Cruise Direct for sure.

Guess what? We booked a Royal Caribbean fare a month back, and just when we thought we missed out on a price drop, enter Fatima on the chat! The first agent was a bit meh, but Fatima? Total rockstar. She pulled out all the stops to get us that sweet deal on our existing booking. Super friendly and mega customer-oriented. Fatima, you're the real MVP!

Ms. Michelle Faugier, thanks a lot for the good customer service you gave to arrange and confirm my next cruise! Our call was cut off (calling from Japan can be hard sometimes), but you still went the extra mile to email me all the details I needed! Your effort to go beyond extra miles to help me is really valued! Thanks so much and God bless you!!

I may not know much about the words used for cruises, and I bet my description of what I wanted sounded jumbled to María Brenda. However, she quickly grasped what I needed and located the kind of cruise I was searching for. Now, I just have to persuade my potential travel partners and reach out to Brenda, who has given me a way to reach her.

Hartelijk dank voor je hulp, Fatima Magano, met mijn boekingen. Het was al de tweede keer dat ik haar vroeg om mij te boeken voor een cruise met bepaalde voorwaarden. Fatima deed alles snel en iets goedkoper dan ik gepland had! Geweldig werk! Natuurlijk zal ik je opnieuw vragen om mijn toekomstige cruises te boeken op Cruisedirect! Bedankt!

Had a stellar experience with customer service! Hit up the chat feature, and let me tell you, it's a game-changer for managing bookings and getting the 411 on upcoming trips. Angelo was the hero of the hour, tackling all my questions like a champ. Top-notch service that makes you feel all warm and fuzzy about your travel plans. Thumbs up!

We deliberated for quite some time on whether to book a cruise, and ultimately opted for Cruise Direct. Our interaction with Girlie was quite satisfactory; she displayed patience and kindness while addressing all our queries. Our level of excitement is notable.

I tried the Alaska cruise for the first time, and Jalen Hua was really helpful in getting me ready. She spoke with the Princess Cruise team, checked everything, and helped me buy the package I wanted. Thanks for all the help, and I am excited to enjoy the trip.

I am a customer from outside of US. And I want to correct my order data. Through the online chat service and the staff ,Amie solved my request very quickly and clearly,thanks for her good service.

My experience with CruiseDirect was really good. Sheila and Chris were helpful and honest. Sheila guided me through the booking process. I'll check their site first for my next cruise. Good job!

Wow, booking with them is a breeze! Just give them a call or hop on live chat (my fave) to make sure you get all your promos. Louella was really helpful and patient answering our questions.

On our maiden cruise booking, Kris provided assistance with a positive demeanor and answered our queries professionally. Anticipating a flawless itinerary based on the service received.

Jalen was very helpful in answering my questions about my next cruise. She showed great customer service and thought about what I needed, giving useful tips. Thanks once more, Jalen.

Aiza waz very helpfull n' attentive during the booking process. She went above and beyond da regular standards n' made da experience pleasant n' da process very easy to complete.

The company's assistance with information was very good. Miss. Louella helped me well. All my questions were answered correctly. She explained it clearly. I am thankful to her.

I had the pleasure of working with Sheila who helped me book our family vacation this summer! Working with her was simple and I will reach out again when I need to book again!!

Incredibly supportive service from cruisedirect.com. We gladly endorse their outstanding assistance. Our go-to for all cruise reservations, and our loyalty remains unwavering.

Cruise abruptly canceled without consent, slapping an unjust $800 charge. Weather cited as the culprit, yet the lack of prior notice makes the hefty penalty unwarranted.

I was really happy with the call from Aiza, our travel person. She had all we wanted and was nice to talk to. I look ahead to working with her again on cruises. Thanks.

This company really helped me out with my cruise reservations for the Fall. It was great to talk to someone who knew what they were doing. Big thanks!

Louella's grasp of cruise details was good. She addressed all my queries, helpful for first-timers like me dealing with info overload in chats.

They helped me with payment! On online chat, they replied quickly and helped me process payment. I'm really glad for their assistance again.

Aiza Quijoy's servis is very good. She is very enthuziastic to help me solve the problem and anser my questions. Thank you very much.

Great service! Fast reply. Answered all my questions! Forgot to talk about better room choices but still overall amazing service.