FYTOO Értékelések - 94

Better than expected build

Felt pumped unwrapping and confident after daily use. Materials feel sturdy, stitching is tidy, and it holds up to commute bumps.

Kathy from Fytoo Support replied quickly with a solution.

Kathy from Fytoo Support replied quickly with a solution. I would definitely suggest you feel confident when buying from Fytoo.

Dealing with fytoo is always easy

Dealing with fytoo is always easy, they are helpful in every situation, which shows that they really care about what they do.

Fytoo makes great glasses.

Fytoo makes great glasses. I've got 4 pairs. They're cool, cheap, comfy, and good quality. Lots of compliments on them too.

The experience went beyond what

The experience went beyond what I hoped for. I'm very happy with the Werner frames. They have the exact style I was after.

Quality glasses at a darn good price.

Quality glasses at a darn good price. I strongly suggest Fytoo and will buy all my glasses there in the future.

The whole proces was quick

The whole proces was quick, simple, and cheap. I really liked how fast they answered my questions, super great.

Your order has been dispatched from the warehouse

Your order has been dispatched from the warehouse, now just waiting --- (and waiting... and waiting... and waiting... and waiting... and waiting... and waiting... and waiting...) --- for the package to be scanned in. Still, the frames are always fantastic! High-quality materials, perfect prescription every time, and great customer support when things go wrong. Sometimes, 'Advanced Shipping' feels almost identical to regular shipping, with hardly any updates after the glasses leave the warehouse until the package reaches your country. It'd be nice to get more details on the journey from warehouse to my door.

I've bought glasses online a few times before

I've bought glasses online a few times before with varying results. The pair I got from FYTOO is the best I've had in terms of clarity. The lenses are clear and flawless, and the frames are sturdy. The only issues I would point out are that the optical center is a bit low, which is typical when buying online without trying them on, and they come from overseas, so there’s an environmental impact to consider. Overall, I’m happy with my purchase and satisfied with the quality.

Selecting was simple

A lot of different styles to pick from, and you can try them on If your prescription has the PD included, it’s really easy to complete the form Once everything’s filled, it’s time for payment Then you just wait for your order The waiting time is a bit long, but they mention it in the details Overall, I'm happy with my new stylish progressive glasses 🤓 I’ll definitely be getting more styles.

The glasses are decent, but the

The glasses are decent, but the experience was a bit inconvenient. I hoped they could have included my prescription before shipping. Despite calling the day after ordering to provide it, I was informed the glasses had already been shipped, without any tracking details. Fortunately, I managed to get my prescription added by my eye doctor afterward.

I was really glad that even with my strong perscription

I was really glad that even with my strong perscription, I could still get nice looking frames with slim lenses! The build feels really good. I like them a lot and will surely come back here for more frames!

The quality of the product surpasses

The quality of the product surpasses its cost, although I'm a bit disappointed since they tend to slip down my face, and there's no option to make adjustments.

This shopping website gave me reliable service.

This shopping website gave me reliable service. The cost looks fair and not too high. The item has nice design and I am mostly happy with it.

Zipper test passed nicely

I tugged the zipper a few times expecting snags, and it glided. Tiny thing, big relief. I smiled and kept packing.

So, got my new glasses

So, got my new glasses, but man, they came with some hiccups. First off, the nose piece was playing hide and seek with a screw – not cool. Took some MacGyver moves to fix it. Then, the right "leg" was marching to its own beat, starting the curve way too early. Had to break out the heat treatment, but now they're not winning any beauty contests. Glasses: 1, Me: 0.

Frame is nice but the glass I got is not the one I asked for

Frame is nice but the glass I got is not the one I asked for, it’s a different type and it doesn’t change the colour like it should. I’m willing to buy another frame but not the glass, it’s their mistake so they should send me the glass I actually paid for.

The company's eyeglasses disappoint

The company's eyeglasses disappoint with a surprisingly petite frame and an uncomfortably narrow bridge, preventing a secure fit on the nose. This unexpected sizing issue leaves much to be desired, creating a less-than-satisfactory experience for users seeking a comfortable and well-fitted pair of glasses.

Never received the glasses, then this...

Never received the glasses.

Paid for expedited 3-5 days shipping and package protection. It has been 3 weeks.

I have called repeatedly, no operators are ever available. I've sent emails. The only response was they offered to ship me a new pair, but I would loose the $24 I poaid for all the shipping.

Tracking the package, they never brought it to UPS>

A ripoff.
They sent me a form email asking for more information after I sent them all of the information, the order number, the tracking number, etc. They never even brought the package to UPS.

UPDATE: After 20 emails back and forth, numerous times trying to reach them by phone, I STILL don't have my glasses after more than 3 weeks, after paying for expedited 5-8 days shipping. Their latest email from Rita (5/25/25) says they will send me the glasses I paid for IF and AFTER I delete this review.

Who wants this hassle? NEVER again.

FURTHER UPDATE 5/26/25:

Still no glasses. Rita emailed me that I will not receive my glasses unless I delete this review.

Don’t waste your money on FYTOO

After they sent the wrong order the service that I get is worst I had one of the worst service that anybody can get from FYTOO When I ordered from them 2 glasses and paid extra for lens coating I have received the lens for the two glasses with normal lens after that we jumped into a long back and fourth email with the useless customer service They have informed me that in order to proceed with your refund you should delete the review first, also I mentioned that it will be deleted after getting my refund. And I have screenshots for the email and I have refused then they came with another email mentioning that the will issue half of the amount of refund until I delete they review, What company is this !!! I was really shocked of this service and behavior I SERIOUSLY DONT RECOMMEND ANY ONE TO BUY FROM THEM

DON’T BUY FROM FYTOO!!!

DON’T BUY FROM FYTOO!!! WARNING: DO NOT BUY FROM FYTOO // GO SUPPORT OTHER EYEWEAR COMPANY... TERRIBLE service & return policy. Just wasted ~ $200 with defective glassware on their part. I requested a refund & return label from the company 2 days after I received it. Glasses are still brand new! Ordered two pairs, one was supposed to be progressive but is not. The other was for running and it was so foggy that I could not see! I have also purchased from them several times before - until now so they lost a loyal customer. After many endless emails, FYTOO asked me to send it back to China which using USPS cheapest option costs $70 and they won’t pay for the return costs. This return was for them to investigate (Not even a gurantee to replace / refund) DO NOT USE THIS COMPANY!!

Buyer BEWARE

Scam. I ordered glasses from Fytoo and the day I received them I notified them. The glasses frames were very flimsy and when I notified them the frames were unacceptable I was offered 20% OFF COUPON for a different pair and told I could return them to CHINA for a partial refund. These are by far, the worst eyeglass frames I have ever encountered and they make it impossible to send back since the postage cost is prohibitive $$$$. I am going to be quite vocal about this company. When I stated I would return the frames to the warehouse they were mailed from in the USA, I was offered 30% OFF COUPON. THIS COMPANY SHOULD BE NOTES TO BE A FRAUD.🤢

Incorrect glasses delivered

I am so disappointed, If I could give zero I would have. I ordered a pair of glasses on there mega sale ( scam) the frame was$6, I entered my prescription and selected advanced coating and blue lighting blocking. They sent me a frame without prescription, though I sent them proof of pay for the prescription with the coating blue lighting blocking. They are insisting that I only ordered a frame . They have also stopped responding to my email and refused to refund my money. They are so unprofessional, unreasonable and unresponsive. I will stay clear of them .

DO NOT ORDER FROM THIS COMPANY

I was notified that they had an incorrect address. I updated address with Fytoo and the delivery service ... still no glasses. Fytoo says they will not redeliver or refund, but will give me a discount to order more glasses. I have already spent over $265 for glasses i have never received. I order from online glasses companies all the time and have never had this problem. This is my first and last time ordering from this company. SCAM - I can't even speak with a person...only through an automated chat/email.

Tiny glasses. Can’t return to China. Scam.

The glasses are too tiny for progressives and I cannot see out of them. I tried to return them but the New York address is not accurate. They make you send them to China. Which is at least $50 shipping. And the address in China they gave me was sketchy but USPS said they can’t tell if it’s a valid address since it’s international. I will NEVER order from this company again. I lost $105 and a lot of time by making the mistake of ordering from them.

The glasses I received left me dissatisfied.

The glasses I received left me dissatisfied. Unfortunately, they arrived with noticeable scratches, and their weight made them uncomfortable. Despite numerous attempts to adjust them, the heaviness persisted, causing undue pressure on the bridge of my nose. Additionally, the lenses, although smaller, surprisingly weighed more than my current ones, adding to the discomfort. Overall, a disappointing experience with the product.

Very Disappointed

As a senior I expect with all the technology today, it is hard to believe that the level of customer service is so automated that they continue to send out the same emails from Della or Eddie who never address the issue. They sent me an email that was addressed to someone else several times. I sent them MY correct info. and still NO GLASSES. STOP SENDING ME AUTOMATED EMAILS. SEND ME MY GLASSES. THX

Received my glasses, visually appealing

Received my glasses, visually appealing but uncomfortable. Attempted a return within the 30-day window; however, faced unexpected international shipping charges. The virtual try-on feature didn't disclose this. Disappointed by lack of transparency, offered a 30% discount for a new pair, insisting I keep the uncomfortable ones. Opting for donation and exploring alternatives.

Ugh, tried to hit up

Ugh, tried to hit up customer service about my MIA product, but it's like sending messages into the abyss – nada. No sign of my order anywhere. Not the smoothest start with this company. Really hoping they get their act together and sort this mess out. Fingers crossed for some product magic to happen.

Avoid at all costs

Received a pair of glasses with the right lens very scratched up and cracks in multiple parts of the frame. I’ve tried to contact customer service multiple times and get no reply. Now I don’t have a serviceable pair of glasses and I’m out $150.