Veem.com

Joined Veem to process a substantial payment to a Chinese supplier, expecting seamless service from an international payments specialist. Unfortunately, Veem's performance was far from smooth. The payment verification process was excruciatingly slow, and their inability to handle a common issue – a lengthy Chinese company name – led to multiple failed attempts. The subsequent communication loop was frustrating, with promises of resolutions followed by repeated failures. Chasing updates for 11 days yielded no apologies for the significant delays and poor service. Veem's unimpressive execution makes it a risky choice, particularly for transactions involving China.

After encountering persistent issues with account activation for several weeks, my frustration reached its peak. Multiple support chats failed to provide solutions until I connected with Matt S. His swift resolution within an hour, including uploading required documents and expediting the account activation process, was a game-changer. Thanks to Matt's efficient assistance, I can now fully utilize Veem.

Despite a minor delay initially, Emma, the Client Specialist, promptly and effectively resolved my request. Her swift and helpful assistance greatly enhanced my experience. I'm appreciative of her dedication to customer satisfaction.

The foreign bank I needed for a payment wasn’t on the list of banks to choose from. I requested it to be added, thinking it would take a long time. It was done and I got the details in less than 72 hours.

My encounter with Emma Arcilla went well. She provided useful information for my organizations to make the most of Veem's services. She was also easy to approach if we face any future problems.

Matt was the only one who helped me, he was very patient, clear and provided me a quick solution. I was frustrated and about to leave Veem but Matt definitely improved my opinion.

Matt was really helpful, he was patient and careful with all I needed, the money I'd been battling with the bank just popped up out of nowhere.

We're a small-medium business importing from the Euro zone. Veem got in touch to grasp our requirements and assisted in fulfilling them.