Initially, I was quite impressed
Initially, I was quite impressed with the app and had no hesitation in opting for the €178 yearly subscription, which was set to expire in April 2023. However, my experience took a turn for the worse on December 29, 2023, when I discovered a €209 debit from my account. This premature charge, four months ahead of schedule, left me feeling overcharged and financially strained.
In response, I promptly visited the website, disabled the automatic renewal, and reached out to their customer service to express my concerns about the premature debit. Despite their apology, the company declined to refund the overcharged amount. As a single mom, every euro I spend is carefully budgeted, and such an unexpected financial burden had a significant impact.
Upon further investigation into other 1-star reviews, it became evident that this premature charging tactic is a common occurrence with Myspy. It seems to be their standard practice to debit the second subscription four months earlier than scheduled and then stand firm on their policy terms, refusing to provide refunds.
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