Howly.com

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Imagine having a tech support experience that's truly exceptional.

Imagine having a tech support experience that's truly exceptional. I encountered Victor Z., who was patient, informative, well-spoken, and incredibly knowledgeable. When unsure, he didn't hesitate to take a moment to review things thoroughly—such a rare quality! I felt valued and respected throughout our interaction. If only we could always choose our techs, I'd pick Victor Z. every time. He's simply the best!

Prepare to be shocked.

Prepare to be shocked. Our experience with this service was beyond disappointing. Imagine paying upfront, only to receive zero support and expertise when you need it most. They took our money and left us hanging, showing a level of unprofessionalism that's hard to believe. Don't fall into the same trap we did. Before you make any commitments, read this. Your time and money deserve better than what this service offers

Dannis is a customer service wizard, a true 10!

Dannis is a customer service wizard, a true 10! With 42 years as a United Airlines flight purser and still actively advising for Nespresso, I've seen service excellence at its finest. From managing reunions to chauffeuring for celebrities, I've experienced it all. But Dannis? She stands out. Her dedication and expertise are a testament to American talent at its best. Curious how she made my experience unforgettable? Keep reading and discover service that goes beyond expectations!

Beware

Howly does not tell you up front about a monthly charge to your credit card. They tell you it will only cost you a dollar which is refundable. After you agree to a dollar your credit card automatically get hit with a $36 charge. This charge appears monthly. SCAM

100% scam

I was transferred to Howly from Uber for a "more thorough answer to my question" and ended up being charged for a subscription that I never heard of, authorized, or wanted. Paypal contacted them but they respond to every complaint this way (paraphrased): We tell all customers up front about the fees that are non-refundable. That is a complete lie.

Deceptive and unethical business tactics

Deceptive and unethical business tactics prevail, mirroring the discontent echoed by many. An unrequested subscription is surreptitiously imposed without confirmation through email or alternative channels. The unwelcome surprise manifests later on credit card statements, exemplifying a dubious modus operandi.

Never Got Assistance

I was redirected from Paypal website. Looked legit, but I never got assistance after paying "$1 refundable" by credit card. The deceptive part is they also enrolled me into a monthly $46 membership, which was not disclosed with the $1 fee. They sent me a "Welcome" email which does not allow cancellations. I had to dispute the charge through me credit card, which is still not resolved. Still never got assistance.

Charging a bewildered 80-year-old

Charging a bewildered 80-year-old £40 to address a password problem, only to find it ineffective, is downright deceitful. The obscure costs mentioned (£1: fully refundable) led to a shock when three PayPal charges appeared, totaling 25p, 25p, and 50p, along with the hefty £39. This incident is shameful, equivalent to a week's worth of groceries for me. There's room for improvement in your practices.

I believed I was reaching out to Google directly

I believed I was reaching out to Google directly, but after paying £40, my entire food budget for the week, all I received was guidance on how to contact Google. This was of no practical assistance, leaving me frustrated and dissatisfied with the lack of direct resolution despite the payment made.

They are a fraud

Don't know what they are doing. It says one time charge of $1 for help then they sneak in a monthly prescription. There help was completely useless and did not even demonstrate a familiarity with the platform. Another Internet scam.

I'm experiencing difficulty reaching Total

I'm experiencing difficulty reaching Total Adblock, and the unexpected $69 charge on my credit card is disconcerting. I initially anticipated a $1 fee for the service, but the actual cost was significantly higher. This unforeseen expense of $70 has left me dissatisfied. To earn a favorable rating, I request a prompt refund of the $69 charge.

What a scam! Attempted

What a scam! Attempted a simple PDF to Excel conversion for 1€49, only to be hit with a 49€ charge weeks later. The signup process likely buried additional fees, misleading many others facing similar issues. I'll be cautioning my network to steer clear of this company.

Scammers

Don't trust. I authorized a $1 then they took out $46. I'm going to my bank and contact BBB. How do these places get away with this over and over? It should automatically be shut down.!¡!!!!

scam

I was directed by Microsoft support. Bogus help and no experts. I paid the $1 they required to get online and they automatically sign you up for a scription. NO NOT USE THIS SCAM SITE!!!!

Я випадково підключила щомісячну підписку.

Я випадково підключила щомісячну підписку. Коли я зрозуміла це та звернувся до компанії, вони відразу повернули гроші, які були зняті. Вони не зобов'язані були це робити, я дуже здивована. Дякую.

Less than honest

I was trying to raise a complaint with Audible, about a recording which failed to work. I was put on a link to Howly, with the information that the cost would be £1 - refundable. But when I had completed the PayPal transaction, I was informed that the price was £24. I of course protested. There followed a series of repetitive questions, and the completely false assertion that the true cost had been fully explained. In addition, some completely inappropriate advice was given about the failed recording. Luckily, the nonsense eventually came to an end, and a refund promised. Ithat is the only reason for even one star rating. I will return to this site, and to the Audible site, if the refund does not materialise. Not quite a scam, but very, very shady.

I was directed to Holly by Adobe while attempting to close my accounts

I was directed to Holly by Adobe while attempting to close my accounts. I find it frustrating to be asked to pay for this service, as it doesn't align with good customer service or value for money. My intention was solely to close accounts, not to engage in additional paid services. This experience has left me dissatisfied and questioning the efficiency of the process. I expected a more straightforward and cost-free resolution to closing my accounts.

I had a fantastic experience

I recently had a fantastic experience with a technician who was incredibly patient with me. At almost 68, all this new tech can be a bit overwhelming. I’ve just bought a new computer and am still figuring out how to use it. The technician took the time to explain everything in a way that I could understand and never made me feel rushed. I felt comfortable asking questions, and he answered every one of them kindly. Thanks to his help, I’m now feeling much more confident using my new computer. It's nice to know there are people out there willing to go the extra mile to help those of us who aren’t so tech-savvy.

I was really struggling with

I was really struggling with my computer for about six weeks, completely lost without my favorite game, Jigsaw World. I barely know anything about computers, and the whole situation was stressing me out big time. Then Victor Z. came to the rescue. He was so patient, guiding me through every step without making me feel dumb. Honestly, he was amazing! Victor managed to get my game back online and I couldn’t be happier. If I could rate him a thousand stars, I'd totally do it. Just wanted to share how great he was and how much he helped me.

David F was awesome, super

David F was awesome, super helpful and patient while I was figuring things out. The chat app worked well and was easy to navigate. Felt good about the whole thing at first. But then, surprise! I got hit with a $38 charge for the HOWLY program. They had made it sound like it was just a $1 one-time, refundable fee. Turns out, I needed HOWLY to get my answers, but didn't expect the extra cost. Feeling a bit scammed here. It's frustrating when things aren't as clear as they should be.

I was having a tough

I was having a tough time figuring out why my computer's sound wasn’t working. I’m not exactly a tech expert, so I was pretty frustrated. Then Sofia V. jumped in to help me out. She was super patient with all my questions, even though I didn't know much about tech stuff. She guided me through some screens I didn't even know existed. Thanks to her, the sound issue got fixed! Honestly, it was such a relief. Sofia really made a difference and turned my bad day around.

I'll definitely be coming back

I recently had an issue and needed some help, and I have to say, the assistance I received was spot on. The staff gave me solid advice on how to fix my problem and never made me feel clueless. They treated me like a valued customer, which is a big deal for me since I'm really picky about customer service. Honestly, I'd give them a 10 out of 10. The whole experience was just great, and I'll definitely be coming back if I ever need more help.

I struggled a lot trying

I struggled a lot trying to find the model number to get the owner's manual, it was really frustrating. But then Daria stepped in. She was super patient and didn’t give up on me. She walked me through different options until we finally found the model number. Once we got it, she quickly sent me a link to the manual. Daria totally saved the day. I wish finding the model number wasn’t such a hassle, but her help made it much better.

I had a tech problem

I had a tech problem and reached out to this company. The gentleman who helped me was super nice and really knew his stuff. He got my issue sorted out quickly and professionally. Plus, he gave me some great tips for avoiding problems in the future. Honestly, it's such a relief to know there's a place I can count on when things go wrong with my tech. If I run into any more issues, I won't think twice about contacting them again.

I had an issue with

I had an issue with my laptop and reached out for help. The specialist was super helpful. Not only did they fix my problem, but they also gave me some cool tips to boost my laptop’s performance. It's running so much smoother now, and I'm really happy with the advice I got. It's like they knew exactly what my laptop needed. Would definitely recommend their service to anyone needing tech support.

The agent was very patient with me because

The agent was very patient with me because I'm not tech savvy! It took 30+ minutes to get the link working correctly, and he waited to ensure I connected. I was upset after paying a lot and joining Howly, which I can't afford. I explained this, and he fixed it right away. As a nurse for 3 decades, this care reminds me of my own. I value the honesty and consideration. He's a good listener.

Ross was awesome when I

Ross was awesome when I needed help with my McAfee setup. He stuck around until everything was sorted. Honestly, it was such a relief. He was super patient and kind throughout, which made the whole thing way less stressful. It's not every day you get that kind of service. Big thanks to Ross for being so helpful and making sure everything was running smoothly.

She were very understanding and so patient

She were very understanding and so patient with me since I'm computer and phone illitrate. She have the patient of a sain and walked me threw every single step to try and fix my problem. I be taking my phone back to the iPhone store because it seem that this is their errer as to why I canot get into my iCloud to update the terms and conditons.

I recently had an issue

I recently had an issue with my Fitbit and phone app not syncing. Not being tech-savvy, I was pretty lost. Mary S. stepped in and patiently guided me through every step. She made sure everything was working perfectly before we finished. Her kindness and willingness to go the extra mile really stood out. Mary is just fantastic!

Stacy was very kind and helpful.

Stacy was very kind and helpful. She seemed to know a lot and guided me well through fixing my two problems. Although the Howly system for remote fixes wasn't working, Stacy handled everything. Her instructions were easy to follow. When I missed some steps, she showed me other ways to solve them. We got everything sorted out!